Wati
for LuumenAI

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Read actions answer immediately. Anything that writes — add contact, send session message, wati update chat status, update contact attributes — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.

You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.

Every call to Wati — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.