Supportbee
for LuumenAI
Read your support queue, then route and label tickets with approval
Connect SupportBee and Luumen can read your support queue the way an agent would: open tickets, replies, internal comments, labels, teams, and the first response time and ticket count reports. Changes like labeling, assigning to a team, commenting, or archiving are previewed and sent for approval before they run. Auth is an API key.
The Supportbee toolbox
41 tools: 15 read, 26 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadFetch Forwarding EmailsRetrieve all forwarding email addresses configured for the company.
- ReadFetch SupportBee LabelsRetrieve all custom labels.
- ReadFetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee.
- ReadFetch SupportBee TeamsRetrieves all teams in the SupportBee account.
- ReadGet Avg First Response Time ReportRetrieve average first response time data points over time.
- ReadGet Replies Count ReportRetrieves replies count report data for the company.
- ReadGet TicketRetrieve a specific SupportBee ticket by its ID.
- ReadGet Tickets Count ReportGet ticket count data points over time.
- ReadList Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket.
- ReadList Ticket RepliesLists all replies on a specific support ticket in SupportBee.
- ReadList TicketsList tickets from SupportBee.
- ReadList SupportBee UsersRetrieves all users and customer groups in your SupportBee company.
- ReadSearch SupportBee TicketsSearch SupportBee tickets.
- ReadShow Ticket ReplyFetch a specific reply for a SupportBee ticket.
- ReadShow SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID.
- WriteAdd Label to TicketAdd a label to a ticket. Approval by default
- WriteArchive SupportBee TicketArchive a SupportBee ticket by its ID. Approval by default
- WriteAssign Ticket to TeamAssigns a ticket to a team in SupportBee. Approval by default
- WriteCreate Ticket CommentCreates an internal comment on a ticket in SupportBee. Approval by default
- WriteCreate ConsequenceCreates a new consequence for rules automation in SupportBee. Approval by default
- WriteCreate Forwarding EmailCreate a new forwarding email address for the company in SupportBee. Approval by default
- WriteCreate FilterCreates a filter in SupportBee by linking a rule with a consequence. Approval by default
- WriteCreate RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions. Approval by default
- WriteCreate SnippetCreate a reusable snippet (canned response) in SupportBee. Approval by default
- WriteCreate SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details. Approval by default
- WriteCreate Ticket ReplyCreate a reply to a support ticket in SupportBee. Approval by default
- WriteCreate SupportBee UserInvites a new user to your SupportBee account. Approval by default
- WriteDelete SnippetPermanently delete a snippet by its ID from SupportBee. Approval by default
- WriteDelete SupportBee TicketPermanently delete a trashed ticket from SupportBee. Approval by default
- WriteMark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status. Approval by default
- WriteMark SupportBee Ticket as SpamMark a SupportBee ticket as spam. Approval by default
- WriteMark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status. Approval by default
- WriteRemove Label From TicketRemove a label from a ticket. Approval by default
- WriteTrash SupportBee TicketTrash a SupportBee ticket by its ID. Approval by default
- WriteUnarchive SupportBee TicketUnarchive a SupportBee ticket by its ID. Approval by default
- WriteUnassign Ticket from TeamUn-assign a ticket from its assigned team. Approval by default
- WriteUnassign User From TicketUn-assign a ticket from its assigned user/agent. Approval by default
- WriteUnmark SupportBee Ticket as SpamUnmark a SupportBee ticket as spam. Approval by default
- WriteUntrash SupportBee TicketRestores a trashed SupportBee ticket back to active status. Approval by default
- WriteUpdate SnippetUpdate an existing snippet (canned response) in SupportBee. Approval by default
- WriteUpdate SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature. Approval by default
One prompt, start to finish
What a governed Supportbee run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add label to ticket, archive supportbee ticket, assign ticket to team, create ticket comment, and more — is shown as a plan and requires approval by default, including the 5 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Supportbee — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Supportbee to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.