Zendesk
for LuumenAI
Support tickets read and updated from the fix.
Bring Zendesk tickets and changes into the work itself. LuumenAI reads the ticket, pulls the linked configuration items, follows the matching runbook, and writes back what it did — with change requests drafted from the plan and updates posted only after a human approves them.
The Zendesk toolbox
451 tools: 262 read, 189 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadApply Zendesk Macro PreviewPreview how a Zendesk macro would affect a ticket without actually applying it.
- ReadAutocomplete ProblemsAutocomplete problems in Zendesk.
- ReadAutocomplete UsersSearch for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint.
- ReadCheck Host Mapping Validity for Existing BrandCheck the host mapping validity for an existing brand in Zendesk.
- ReadCount Deleted UsersCount deleted users in Zendesk.
- ReadCount User CCD TicketsCount tickets where the specified user is CCD (carbon copy distribution).
- ReadCount Custom Object RecordsCount the number of records in a specific Zendesk custom object.
- ReadCount Zendesk OrganizationsCount the number of organizations in Zendesk.
- ReadCreate Autocomplete TagsSearch for Zendesk tags using autocomplete via POST request body.
- ReadExport Suspended TicketsExport Suspended Tickets from Zendesk Support.
- ReadPreview ViewPreview a Zendesk view by constructing conditions and execution settings to see which tickets match.
- ReadPreview View Ticket CountPreview ticket count for a view in Zendesk.
- ReadDetect Best LocaleDetect the best language/locale for the current user based on their browser settings and account preferences.
- ReadDownload AttachmentDownload the file bytes for one Zendesk ticket attachment ID.
- ReadDownload Custom Object Record AttachmentDownload attachment file from a Zendesk custom object record.
- ReadGet Zendesk About MeGet information about the currently authenticated user in Zendesk.
- ReadGet Account SettingsRetrieve Zendesk account settings.
- ReadList Active TriggersList all active ticket triggers in Zendesk.
- ReadCount ActivitiesCount ticket activities in Zendesk.
- ReadGet Zendesk OrganizationsGet all organizations in Zendesk.
- ReadGet AppGet a single Zendesk app by its numeric ID.
- ReadGet App Installation RequirementsList all requirements for a Zendesk app installation.
- ReadList Apps Location InstallationsList all apps location installations from Zendesk.
- ReadGet App Public KeyRetrieves the public key for a specific Zendesk app.
- ReadGet App Public Key PEMRetrieves the public key for a specific Zendesk app in PEM format.
- ReadGet AttachmentRetrieve details of a single Zendesk attachment by its ID.
- ReadGet Autocomplete TagsSearch for Zendesk tags using autocomplete.
- ReadShow AutomationShow a specific automation by its ID.
- ReadList AutomationsList all automations for the current Zendesk account.
- ReadSearch AutomationsSearch for Zendesk automations by their title.
- ReadList BrandsList all brands configured in your Zendesk account.
- ReadGet Zendesk BrandShow a Brand.
- ReadList Agents by BrandList agents assigned to a specific brand in Zendesk.
- ReadGet Custom Object Fields LimitGet the current count and maximum limit for custom object fields in Zendesk.
- ReadGet Custom Object Records LimitGet the current record limit and usage count for custom objects in Zendesk.
- ReadGet Custom Objects LimitGet the current count and maximum limit for custom objects in Zendesk.
- ReadGet Custom StatusGet a specific custom ticket status from Zendesk by its ID.
- ReadList Custom Ticket StatusesList custom ticket statuses available in a Zendesk account.
- ReadList Deleted TicketsLists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination.
- ReadGet Deleted UserRetrieves a single deleted Zendesk user by their ID.
- ReadGet Deletion ScheduleRetrieve a specific deletion schedule from Zendesk by its ID.
- ReadList Deletion SchedulesList all deletion schedules for the current Zendesk account.
- ReadList Dynamic Content ItemsList all dynamic content items configured in your Zendesk account.
- ReadShow Dynamic Content ItemShow a specific dynamic content item by its ID.
- ReadShow Many Dynamic Content ItemsRetrieve multiple dynamic content items by their identifiers.
- ReadList Dynamic Content VariantsList all variants of a specific Zendesk dynamic content item.
- ReadShow Dynamic Content Item VariantShow a specific variant of a dynamic content item in Zendesk.
- ReadGet Email NotificationRetrieve details of a single email notification in Zendesk by its notification ID.
- ReadGet Email NotificationsList email notifications from Zendesk.
- ReadShow Many Email NotificationsShow details of many email notifications in Zendesk.
- ReadList End User IdentitiesList all identities associated with a specific end user.
- ReadGet End User IdentityFetch a specific end user identity by user ID and identity ID.
- ReadGet Group MembershipGet a group membership by its unique ID.
- ReadList Group MembershipsList all group memberships in your Zendesk account.
- ReadList Memberships By GroupList group memberships for a specific Zendesk group.
- ReadList Assignable GroupsList all groups that can be assigned to tickets or users in your Zendesk account.
- ReadCount GroupsCount groups in Zendesk.
- ReadCount Users by GroupCount users in a specific Zendesk group.
- ReadList Group UsersList all users belonging to a specific Zendesk group.
- ReadList Guide Survey ResponsesList survey responses from Zendesk Guide.
- ReadList Guide SurveysList available CSAT (Customer Satisfaction) surveys in Zendesk Guide.
- ReadGet Incremental OrganizationsRetrieve organizations that have been modified since a specified start time using the Incremental Organization Export API.
- ReadIncremental Routing Attributes ExportExport routing attributes incrementally with optional start_time filtering and cursor-based pagination.
- ReadGet Incremental Routing Attribute ValuesRetrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API.
- ReadExport Incremental Routing Instance ValuesExport incremental routing instance values from Zendesk skill-based routing.
- ReadGet Incremental Sample ExportTest the incremental export by retrieving a sample of records that have changed since a specified start time.
- ReadGet Incremental Ticket EventsExport incremental ticket events from Zendesk.
- ReadList Ticket Metric EventsList ticket metric events in Zendesk that occurred on or after a specified time.
- ReadGet Incremental TicketsRetrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API.
- ReadGet Incremental Tickets (Cursor)Export tickets incrementally using cursor-based pagination.
- ReadGet Incremental UsersRetrieve users that have been modified since a specified start time using the Incremental User Export API.
- ReadIncremental User Export (Cursor)Export users incrementally using cursor-based pagination.
- ReadList Job StatusesList job statuses from Zendesk.
- ReadGet Job StatusGet a single job status by ID from Zendesk.
- ReadGet LocaleGet a locale by its ID or BCP-47 code.
- ReadList LocalesList all translation locales available for your Zendesk account.
- ReadList Agent LocalesList the translation locales that have been localized for agent use.
- ReadGet Current LocaleShow the current locale for a Zendesk account.
- ReadShow MacroShow a specific macro by its ID.
- ReadList Macro AttachmentsList all attachments associated with a specific Zendesk macro.
- ReadList Macro CategoriesList all macro categories available to the current Zendesk account.
- ReadList Macro Action DefinitionsRetrieve the definitions of all actions that a macro can perform in Zendesk.
- ReadShow Macro ReplicaShow a macro replica (unpersisted macro representation) based on a macro ID and ticket ID.
- ReadList MacrosList all shared and personal macros available in your Zendesk account.
- ReadList Macro ActionsList supported actions for macros in Zendesk.
- ReadList Active MacrosList all active shared and personal macros in Zendesk.
- ReadShow Changes to TicketShow changes to a ticket that would result from applying a macro.
- ReadSearch MacrosSearch for Zendesk macros by their title.
- ReadShow Object TriggerShow a specific trigger for a custom object in Zendesk.
- ReadList Open RequestsList open requests from Zendesk.
- ReadGet Organization FieldGet details for a specific organization field in Zendesk by its ID or key.
- ReadList Organization FieldsList all custom organization fields for the Zendesk account.
- ReadGet Organization MembershipGet details for a specific organization membership by its ID.
- ReadGet Organization Related InfoGet related counts and information for a specific Zendesk organization by ID.
- ReadList Organization RequestsList requests for a specific Zendesk organization.
- ReadAutocomplete OrganizationsSearch for Zendesk organizations using autocomplete.
- ReadList Organization MergesList all organization merge operations for a specific organization in Zendesk.
- ReadShow Many OrganizationsShow many Zendesk organizations by their IDs or external IDs.
- ReadCount Organization TicketsCount organization tickets in Zendesk.
- ReadGet Organization SubscriptionShow Organization Subscription - retrieves details of a specific organization subscription by its ID.
- ReadList Organization SubscriptionsList Organization Subscriptions in Zendesk.
- ReadGet Organization TagsList all tags associated with a specific Zendesk organization.
- ReadGet Organization TicketsGet tickets for a specific organization in Zendesk.
- ReadList Organization UsersList all users associated with a specific Zendesk organization.
- ReadCount Organization UsersCount users in a specific Zendesk organization by ID.
- ReadGet Owned AppsList apps owned by the current Zendesk account.
- ReadList Ticket ProblemsList Zendesk ticket problems.
- ReadList Public LocalesList all available public locales that can be used for translations in Zendesk.
- ReadGet Recent TicketsList recently viewed tickets in Zendesk.
- ReadList Remote AuthenticationsList all remote authentication configurations in your Zendesk account.
- ReadList Request CommentsList comments on a Zendesk request.
- ReadList CCD RequestsList CCD Requests.
- ReadGet Request CommentGet a specific comment from a Zendesk request.
- ReadSearch RequestsSearch for requests in Zendesk using query syntax.
- ReadList Solved RequestsList Zendesk requests with the 'solved' status.
- ReadGet Agent Attribute ValuesRetrieve attribute values for multiple agents/users using the Skill-Based Routing API.
- ReadList Satisfaction RatingsList satisfaction ratings for tickets in Zendesk.
- ReadCount Satisfaction RatingsCount satisfaction ratings in Zendesk.
- ReadGet Search Results CountCount the number of items matching a search query in Zendesk.
- ReadExport Search ResultsExport search results from Zendesk using cursor-based pagination.
- ReadGet Security SettingsShow Security Settings for a Zendesk account.
- ReadList Side Conversation EventsRetrieve side conversation events for incremental export.
- ReadGet Support AddressGet a support address by its unique ID.
- ReadList TagsList Zendesk tags in order of popularity.
- ReadCount TagsCount Tags in Zendesk.
- ReadShow TargetShow a specific target by its ID.
- ReadShow Target FailureShow a target failure in Zendesk.
- ReadList Target FailuresList the 25 most recent target failures in Zendesk.
- ReadList TargetsList all targets for the current Zendesk account.
- ReadGet Ticket AuditShow a specific audit for a ticket from Zendesk.
- ReadList Ticket CollaboratorsList all collaborators (CC'd users) on a Zendesk ticket.
- ReadGet Ticket CommentsList comments on a Zendesk ticket.
- ReadList Ticket Email CCsList Email CCs for a Ticket.
- ReadShow Ticket FieldShow a specific ticket field by its ID.
- ReadList Ticket FieldsList all system and custom ticket fields in Zendesk.
- ReadCount Ticket FieldsCount ticket fields in Zendesk.
- ReadShow Many Ticket FieldsRetrieve multiple ticket fields by their IDs or keys in a single request.
- ReadList Ticket FollowersList all followers on a Zendesk ticket.
- ReadList Ticket FormsList all ticket forms configured in your Zendesk account.
- ReadShow Many Ticket FormsShow multiple ticket forms by their IDs.
- ReadList Ticket IncidentsList incidents linked to a problem ticket in Zendesk.
- ReadGet Ticket MetricRetrieve a specific ticket metric from Zendesk by its ID.
- ReadGet Ticket MetricsList Ticket Metrics from Zendesk.
- ReadList Ticket AuditsList all audits (change history) for a specific Zendesk ticket.
- ReadCount Ticket AuditsCount audits for a specific ticket in Zendesk.
- ReadCount Ticket CommentsCount comments on a Zendesk ticket.
- ReadGet Ticket Conversation LogList conversation log events for a specific Zendesk ticket.
- ReadCount Zendesk TicketsCount the number of tickets in Zendesk.
- ReadList Ticket SkipsList ticket skips for a specific ticket from Zendesk.
- ReadGet Ticket SLA Policy MetricsReturn the SLA policy metric targets applied to one Zendesk ticket.
- ReadShow TriggerShow a specific trigger by its ID.
- ReadList Trigger CategoriesList all ticket trigger categories in your Zendesk account.
- ReadShow Trigger CategoryShow a specific ticket trigger category by its ID.
- ReadList Ticket TriggersList all ticket triggers for the current Zendesk account.
- ReadGet Ticket Trigger DefinitionsGet Ticket Trigger Action and Condition Definitions.
- ReadSearch Ticket TriggersSearch for Zendesk ticket triggers by their title.
- ReadGet UserFetch a single Zendesk user by numeric user_id.
- ReadGet Full User EntitlementsRetrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide).
- ReadGet User EventsRetrieve event history for a specific Zendesk user.
- ReadGet User Field By IDRetrieve a single Zendesk user field by its numeric ID.
- ReadList User Field OptionsList custom user field options for a given user field.
- ReadList User FieldsList all custom user fields configured in your Zendesk account.
- ReadGet User Fields Show ManyRetrieve multiple Zendesk user fields by their keys.
- ReadGet User Profile by Profile IDRetrieve a single Zendesk user profile by its Sunshine profile ID.
- ReadGet User Profile Events by IDGet events for a Sunshine profile by its profile ID.
- ReadGet User's Assigned TicketsList tickets assigned to a specific Zendesk user.
- ReadList Brand Agent Memberships By UserList brand agent memberships for a specific user in Zendesk.
- ReadGet User's CC'd TicketsList tickets where a specific Zendesk user is CC'd (carbon copied).
- ReadGet User Compliance Deletion StatusesFetch GDPR compliance deletion statuses for a specific Zendesk user.
- ReadCount UsersCount users in Zendesk.
- ReadList User SessionsList all sessions for a specific Zendesk user.
- ReadGet User's Followed TicketsList tickets the specified Zendesk user is following.
- ReadList Memberships By UserList group memberships for a specific Zendesk user.
- ReadGet User's Group MembershipGet a specific group membership for a user by their IDs.
- ReadList User GroupsList all groups that a specific Zendesk user belongs to.
- ReadCount User GroupsCount user groups in Zendesk.
- ReadShow User IdentityShow a specific user identity by user ID and identity ID.
- ReadGet Current SessionShow the currently authenticated session in Zendesk.
- ReadGet Current User SettingsGet the settings for the currently authenticated user in Zendesk.
- ReadList User Organization MembershipsList organization memberships for a specific Zendesk user.
- ReadGet User's Organization MembershipGet details for a specific organization membership by user ID and membership ID.
- ReadList User OrganizationsList organizations associated with a specific Zendesk user.
- ReadGet User's Organizations CountReturns an approximate count of organizations that a user belongs to.
- ReadList User's Organization SubscriptionsList User's Organization Subscriptions - retrieves organization subscriptions for a specific user.
- ReadGet User Password RequirementsGet password requirements for a specific Zendesk user.
- ReadGet Users ProfilesRetrieve profiles associated with a specific Zendesk user by user ID.
- ReadGet User Related InfoGet related counts and information for a specific Zendesk user by ID.
- ReadGet User's Requested TicketsList tickets requested by a specific Zendesk user.
- ReadList User RequestsList ticket requests for a specific Zendesk user.
- ReadList User SkipsList ticket skips for a specific user from Zendesk.
- ReadGet User TagsList all tags assigned to a specific Zendesk user.
- ReadCount User Assigned TicketsCount tickets assigned to a specific user in Zendesk.
- ReadList View Filter DefinitionsList the definitions of the conditions and actions available for constructing views in Zendesk.
- ReadList ViewsList shared and personal views available to the current user in Zendesk.
- ReadList Active ViewsList all active shared and personal views available in Zendesk.
- ReadList Views - CompactRetrieves a compacted list of shared and personal views available to the current user in Zendesk.
- ReadCount ViewsCount shared and personal views in Zendesk.
- ReadCount Tickets in ViewsCount tickets in multiple Zendesk views.
- ReadExecute ViewExecute a Zendesk view to retrieve its column titles and matching ticket rows.
- ReadExport ViewExport a Zendesk view as a CSV file.
- ReadSearch ViewsSearch for Zendesk views by their title.
- ReadList Views By IDsGet multiple Zendesk views by their IDs.
- ReadList Tickets From ViewList tickets from a specific Zendesk view.
- ReadCount Tickets in ViewCount tickets in a specific view in Zendesk.
- ReadList ActivitiesList ticket activities in the last 30 days affecting your Zendesk.
- ReadList Custom RolesList all custom roles configured in your Zendesk account.
- ReadGet Zendesk OrganizationGet metadata for a specific Zendesk organization by ID.
- ReadGet Zendesk Organization MergeRetrieve the details of a specific organization merge operation in Zendesk.
- ReadList RequestsList ticket requests in Zendesk.
- ReadList SessionsList all active sessions in your Zendesk account.
- ReadList Sharing AgreementsList all sharing agreements for your Zendesk account.
- ReadList Suspended TicketsList suspended tickets in Zendesk.
- ReadGet Zendesk TicketGet ticket details from Zendesk.
- ReadList Ticket Field OptionsList Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields.
- ReadShow Ticket Field OptionShow Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields.
- ReadGet Zendesk Ticket FormGet details for a specific ticket form in Zendesk by its ID.
- ReadGet Zendesk Ticket RelatedGet related information for a specific Zendesk ticket.
- ReadGet Side ConversationGet a specific side conversation by its ID for a Zendesk ticket.
- ReadGet Ticket TagsList all tags associated with a specific Zendesk ticket.
- ReadList Active AutomationsList all active automations in Zendesk.
- ReadList App InstallationsList all app installations in the Zendesk account.
- ReadList App LocationsList all available locations where Zendesk apps can be installed.
- ReadList Assignable Group MembershipsList assignable group memberships in Zendesk.
- ReadList Assignable Memberships By GroupList assignable group memberships for a specific group in Zendesk.
- ReadList BookmarksList Bookmarks returns all bookmarks created by the user.
- ReadList Brand Agent MembershipsList brand agent memberships to retrieve which agents are associated with which brands in Zendesk.
- ReadList Custom Object Record AttachmentsList all file attachments for a specific custom object record in Zendesk.
- ReadList Custom Object RecordsList all records for a specific custom object type in Zendesk.
- ReadList Deleted UsersList deleted users in Zendesk via the Users API.
- ReadList Help Center ContentList one localized level of the Zendesk Help Center hierarchy.
- ReadList Incremental Custom Object RecordsExport custom object records incrementally using cursor-based pagination.
- ReadList Monitored X HandlesList all monitored X (Twitter) handles configured in your Zendesk account.
- ReadList Object TriggersList all triggers for a specific custom object in Zendesk.
- ReadList Object Trigger DefinitionsList Object Trigger Action and Condition Definitions for a custom object in Zendesk.
- ReadList Organization MembershipsList organization memberships in Zendesk.
- ReadList Organization Memberships by OrganizationList organization memberships for a specific organization in Zendesk.
- ReadList Resource CollectionsList Resource Collections for the Zendesk account.
- ReadList All SkipsLists all ticket skips in Zendesk.
- ReadList Support AddressesList all support addresses (recipient addresses) configured in your Zendesk account.
- ReadList Ticket Content PinsList Ticket Content Pins returns all content pins for a specified ticket.
- ReadList User IdentitiesList all identities for a specific Zendesk user.
- ReadList Access RulesList all access rules for a Zendesk custom object.
- ReadList Custom Object FieldsList all fields for a custom object in Zendesk.
- ReadList Custom ObjectsList all custom object definitions in Zendesk.
- ReadList Permission PoliciesList all permission policies for a custom object in Zendesk.
- ReadList TicketsList Zendesk tickets with pagination and filtering.
- ReadList UsersList/enumerate Zendesk users via the Users API.
- ReadSearch Custom Object RecordsSearch and filter custom object records in Zendesk using text queries and field filters.
- ReadSearch Help Center ArticlesSearch localized Zendesk Help Center articles by text and filters.
- ReadSearch Object TriggersSearch for triggers associated with a custom object in Zendesk.
- ReadSearch ZendeskSearch for tickets, users, organizations, and groups in Zendesk using query syntax.
- ReadSearch OrganizationsSearch organizations in Zendesk by external ID or name.
- ReadSearch Zendesk UsersSearch for Zendesk users by query or external ID.
- ReadShow Access RuleShow a custom object access rule by its ID.
- ReadShow Custom ObjectGet details of a specific Zendesk custom object by its key.
- ReadShow Custom Object RecordGet details of a specific Zendesk custom object record by its key and record ID.
- ReadShow Many Job StatusesShow many job statuses by their IDs in Zendesk.
- ReadShow Many TicketsShow multiple tickets by their IDs.
- ReadShow Many UsersRetrieve multiple Zendesk users by their numeric IDs or external IDs.
- ReadShow Permission PolicyGet details of a specific permission policy for a Zendesk custom object by its ID.
- ReadShow RequestShow a single request in Zendesk.
- ReadVerify Subdomain AvailabilityVerify if a subdomain name is available for use in Zendesk.
- WriteCreate Access RuleCreate an access rule for a custom object in Zendesk. Approval by default
- WriteInstall Zendesk AppInstall a Zendesk app in the account. Approval by default
- WriteSend Notification to AppSend a notification to currently open instances of a Zendesk app. Approval by default
- WriteCreate AutomationCreate a new automation in Zendesk. Approval by default
- WriteCreate BookmarkCreate a bookmark for a ticket in Zendesk. Approval by default
- WriteRedact Zendesk CommentRedact sensitive content from a ticket comment in Zendesk using the Agent Workspace method. Approval by default
- WriteCreate Custom Object Bulk JobCreate a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk. Approval by default
- WriteCreate Custom Object RecordCreate a new record for a custom object in Zendesk. Approval by default
- WriteCreate Custom Object Record AttachmentCreate an attachment for a custom object record in Zendesk. Approval by default
- WriteCreate Custom Ticket StatusCreate a new custom ticket status in Zendesk. Approval by default
- WriteCreate Deletion ScheduleCreate a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule. Approval by default
- WriteCreate Zendesk Dynamic Content ItemCreate a new dynamic content item with locale variants in Zendesk. Approval by default
- WriteCreate Zendesk Dynamic Content Item VariantCreate a new locale variant for an existing dynamic content item in Zendesk. Approval by default
- WriteCreate End User IdentityAdd an identity (email or phone) to an end user's profile in Zendesk. Approval by default
- WriteCreate Zendesk Group MembershipCreate a group membership in Zendesk, assigning an agent to a group. Approval by default
- WriteBulk Import TicketsBulk import tickets into Zendesk by posting up to 100 ticket objects at a time. Approval by default
- WriteCreate Many Dynamic Content VariantsCreate many locale variants for an existing dynamic content item in Zendesk. Approval by default
- WriteCreate Many Zendesk TicketsCreate many tickets in Zendesk in a single request. Approval by default
- WriteCreate Many Zendesk UsersCreate many users in Zendesk in a single request. Approval by default
- WriteCreate Object TriggerCreate a new trigger for a custom object in Zendesk. Approval by default
- WriteCreate Organization FieldCreate a custom organization field in Zendesk. Approval by default
- WriteCreate Organization MembershipCreate a new organization membership in Zendesk by assigning a user to an organization. Approval by default
- WriteCreate Many Organization MembershipsCreate multiple organization memberships in Zendesk by posting up to 100 membership objects at a time. Approval by default
- WriteMerge Zendesk OrganizationsMerge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization. Approval by default
- WriteSet Organization TagsSet organization tags in Zendesk by making a POST request to replace the tags on an organization. Approval by default
- WriteCreate Organization SubscriptionCreate an organization subscription in Zendesk. Approval by default
- WriteCreate Or Update Many UsersCreate or update multiple users in Zendesk in a single request. Approval by default
- WriteCreate Or Update OrganizationCreate or update a Zendesk organization in a single operation. Approval by default
- WriteCreate or Update UserCreate or update a Zendesk user. Approval by default
- WriteBulk Unregister Push Notification DevicesBulk unregister push notification devices in Zendesk. Approval by default
- WriteCreate Resource CollectionCreate a resource collection in Zendesk. Approval by default
- WriteCreate Side ConversationCreate a private side conversation on a Zendesk ticket. Approval by default
- WriteCreate Support AddressCreate a new support address (recipient address) in Zendesk. Approval by default
- WriteCreate Ticket Content PinCreate a ticket content pin in Zendesk. Approval by default
- WriteCreate Ticket FieldCreate a custom ticket field in Zendesk with various field types. Approval by default
- WriteCreate Ticket Field OptionCreate or update an option for a dropdown or multiselect ticket field. Approval by default
- WriteCreate TriggerCreate a new trigger in Zendesk. Approval by default
- WriteCreate Trigger Categories Batch JobCreate a batch job for ticket trigger categories in Zendesk. Approval by default
- WriteCreate Zendesk Trigger CategoryCreate a new trigger category in Zendesk. Approval by default
- WriteCreate User Field OptionCreate or update an option for a dropdown or multiselect user field. Approval by default
- WriteCreate User IdentityAdd an identity to a user's profile in Zendesk. Approval by default
- WriteCreate User Profile EventStore an event against a Sunshine user profile. Approval by default
- WriteLogout Many Zendesk UsersLog out multiple users in Zendesk by ending their active sessions. Approval by default
- WriteCreate User Organization MembershipCreate a new organization membership for a specific user in Zendesk by assigning a user to an organization. Approval by default
- WriteCreate Users TagsSet tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags. Approval by default
- WriteCreate ViewCreate a new view in Zendesk. Approval by default
- WriteUpload Zendesk AttachmentUpload a file attachment to Zendesk. Approval by default
- WriteCreate Zendesk Custom ObjectCreate a new custom object in Zendesk. Approval by default
- WriteCreate Zendesk Custom Object FieldCreate a new field for a custom object in Zendesk. Approval by default
- WriteCreate Zendesk GroupCreate a new group in Zendesk. Approval by default
- WriteImport Zendesk TicketImport a ticket into Zendesk with historical timestamps. Approval by default
- WriteCreate Zendesk OrganizationCreate a new organization in Zendesk. Approval by default
- WriteCreate Zendesk RequestCreate a new request in Zendesk. Approval by default
- WriteCreate Zendesk TargetCreate a target in Zendesk for triggering outbound integrations. Approval by default
- WriteCreate Zendesk TicketCreate a ticket in Zendesk with full support for all ticket fields. Approval by default
- WriteCreate Ticket or Voicemail TicketCreate a ticket in Zendesk via the voice/channel API endpoint. Approval by default
- WriteCreate Zendesk UserCreate a new user in Zendesk. Approval by default
- WriteCreate Zendesk User FieldCreate a custom user field in Zendesk. Approval by default
- WriteDelete Access RuleDelete an access rule for a custom object in Zendesk. Approval by default
- WriteDelete Zendesk AutomationPermanently deletes an automation in Zendesk. Approval by default
- WriteDelete Zendesk Business Hours SchedulePermanently deletes a business hours schedule in Zendesk. Approval by default
- WriteDelete Custom Object Record AttachmentPermanently deletes an attachment from a custom object record in Zendesk. Approval by default
- WriteDelete Custom Object RecordPermanently deletes a custom object record in Zendesk by its external ID or name. Approval by default
- WriteDelete Deleted Ticket PermanentlyPermanently deletes a soft-deleted ticket from Zendesk. Approval by default
- WriteDelete Zendesk Deletion SchedulePermanently deletes a deletion schedule in Zendesk. Approval by default
- WriteDelete Zendesk Group MembershipPermanently deletes a group membership in Zendesk, immediately removing a user from a group. Approval by default
- WriteBulk Delete Zendesk Group MembershipsBulk delete group memberships in Zendesk. Approval by default
- WriteDelete Zendesk MacroPermanently deletes a macro in Zendesk. Approval by default
- WriteBulk Delete Zendesk MacrosBulk delete macros in Zendesk. Approval by default
- WriteBulk Delete Zendesk AutomationsBulk delete automations in Zendesk. Approval by default
- WriteBulk Delete Zendesk Custom Object TriggersBulk delete triggers for a Zendesk custom object. Approval by default
- WriteBulk Delete Zendesk Organization MembershipsBulk delete organization memberships in Zendesk. Approval by default
- WriteBulk Delete Zendesk ViewsBulk delete views in Zendesk. Approval by default
- WriteDelete Zendesk Organization FieldPermanently deletes an organization field in Zendesk. Approval by default
- WriteDelete Organization MembershipPermanently removes a user from an organization in Zendesk by deleting the organization membership. Approval by default
- WriteDelete Organization TagsRemove all tags from a Zendesk organization. Approval by default
- WriteDelete Zendesk Organization SubscriptionPermanently deletes an organization subscription in Zendesk. Approval by default
- WriteDelete Resource CollectionDelete a resource collection in Zendesk. Approval by default
- WriteBulk Delete Zendesk Suspended TicketsPermanently deletes multiple suspended tickets in Zendesk. Approval by default
- WriteDelete Zendesk TargetPermanently deletes a target in Zendesk. Approval by default
- WriteDelete Zendesk Ticket FieldPermanently deletes a ticket field in Zendesk. Approval by default
- WriteDelete Ticket Field OptionPermanently deletes an option from a ticket field in Zendesk. Approval by default
- WriteDelete Ticket TagsRemove tags from a Zendesk ticket. Approval by default
- WriteDelete Zendesk TriggerPermanently deletes a trigger in Zendesk. Approval by default
- WriteDelete Zendesk Trigger CategoryPermanently deletes a trigger category in Zendesk. Approval by default
- WriteDelete Zendesk User FieldPermanently deletes a user field in Zendesk, removing it from all user profiles. Approval by default
- WriteDelete User Field OptionPermanently deletes an option from a user field in Zendesk. Approval by default
- WritePermanently Delete UserPermanently deletes a soft-deleted user from Zendesk. Approval by default
- WriteDelete Zendesk User ProfilePermanently deletes a user profile in Zendesk by its profile ID. Approval by default
- WriteBulk Delete Zendesk UsersBulk delete users from Zendesk by their IDs or external IDs. Approval by default
- WriteDelete Zendesk User SessionDelete a specific user session in Zendesk. Approval by default
- WriteDelete Zendesk User's Group MembershipPermanently deletes a user's group membership in Zendesk, immediately removing a user from a group. Approval by default
- WriteDelete User IdentityDeletes an identity for a given user in Zendesk. Approval by default
- WriteDelete Authenticated SessionDelete the current authenticated session in Zendesk. Approval by default
- WriteDelete User's Organization MembershipPermanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user. Approval by default
- WriteDelete All User SessionsBulk delete all sessions for a specific user in Zendesk. Approval by default
- WriteDelete User TagsRemove tags from a Zendesk user. Approval by default
- WriteDelete Zendesk ViewDelete a single view in Zendesk. Approval by default
- WriteDelete Zendesk App InstallationPermanently removes an installed app from Zendesk. Approval by default
- WriteDelete Zendesk BookmarkPermanently deletes a bookmark in Zendesk. Approval by default
- WriteDelete Zendesk Custom ObjectPermanently deletes a custom object definition in Zendesk. Approval by default
- WriteDelete Zendesk Custom Object FieldPermanently deletes a custom object field in Zendesk. Approval by default
- WriteDelete Zendesk Custom Object RecordPermanently deletes a custom object record in Zendesk. Approval by default
- WriteDelete Zendesk Custom StatusPermanently deletes a custom ticket status in Zendesk. Approval by default
- WriteDelete Zendesk Dynamic Content ItemPermanently deletes a dynamic content item in Zendesk. Approval by default
- WriteDelete Zendesk Dynamic Content Item VariantPermanently deletes a dynamic content item variant in Zendesk. Approval by default
- WriteDelete Zendesk Custom Object TriggerPermanently deletes a custom object trigger in Zendesk. Approval by default
- WriteDelete Zendesk OrganizationDelete an organization in Zendesk. Approval by default
- WriteDelete Zendesk Support AddressPermanently deletes a support address from Zendesk. Approval by default
- WriteDelete Zendesk TicketPermanently deletes a ticket in Zendesk, including its entire conversation history. Approval by default
- WriteDelete Zendesk UserPermanently delete a user from Zendesk. Approval by default
- WriteBulk Delete Soft-Deleted Zendesk TicketsPermanently deletes multiple soft-deleted tickets in Zendesk. Approval by default
- WriteBulk Delete Zendesk OrganizationsBulk delete Zendesk organizations. Approval by default
- WriteMake Zendesk Ticket Comment PrivateMake a public ticket comment private in Zendesk. Approval by default
- WriteMake Organization Membership DefaultSet a specific organization membership as the default for a user in Zendesk. Approval by default
- WriteMake End User Identity PrimarySet a specified identity as the primary identity for an end user in Zendesk. Approval by default
- WriteMake Ticket Comment PrivateChange a public comment to private on a Zendesk ticket audit. Approval by default
- WriteMake User Identity PrimarySet a user identity as the primary identity for a Zendesk user. Approval by default
- WriteMark Multiple Tickets as SpamMarks multiple tickets as spam in Zendesk. Approval by default
- WriteMerge UsersMerges two Zendesk end users together. Approval by default
- WriteMerge Zendesk TicketsMerges multiple tickets into a target ticket in Zendesk. Approval by default
- WriteOpen User's Profile in Agent BrowserOpen a Zendesk user's profile in a specified agent's browser. Approval by default
- WriteRecover Multiple Suspended TicketsRecover multiple suspended tickets in Zendesk. Approval by default
- WriteRenew SessionRenew the current Zendesk session and obtain a new authenticity token. Approval by default
- WriteReorder Custom Object FieldsReorder Custom Fields of an Object. Approval by default
- WriteReorder App Location InstallationsReorder App Installations For Location. Approval by default
- WriteReorder Organization FieldsReorder Organization Fields. Approval by default
- WriteReorder Ticket FieldsReorder Ticket Fields. Approval by default
- WriteReorder Ticket TriggersReorder Ticket Triggers. Approval by default
- WriteReorder User FieldsReorder User Fields. Approval by default
- WriteReply to Zendesk TicketReply to a Zendesk ticket by adding a comment. Approval by default
- WriteRequest End User VerificationSend a verification email to an end user to verify ownership of their email address identity. Approval by default
- WriteRequest User CreateSend a request to create a user in Zendesk. Approval by default
- WriteRequest User VerificationSend a verification email to a user to verify ownership of their email address identity. Approval by default
- WriteRestore Multiple Deleted TicketsRestores multiple previously deleted tickets in Zendesk. Approval by default
- WriteRestore Zendesk TicketRestores a previously deleted ticket in Zendesk. Approval by default
- WriteSet Default Custom Ticket StatusSets one or more custom ticket statuses as the default for their respective categories. Approval by default
- WriteSet Group Membership as DefaultSet a group membership as the default for a specific user in Zendesk. Approval by default
- WriteSet Organization as Default for UserSet an organization as the default for a user in Zendesk. Approval by default
- WriteUnassign User from OrganizationImmediately removes a user from an organization in Zendesk. Approval by default
- WriteUpdate Access RuleUpdate an existing access rule for a custom object in Zendesk. Approval by default
- WriteUpdate Zendesk App InstallationUpdate an app installation in Zendesk. Approval by default
- WriteUpdate AutomationUpdate an existing automation in Zendesk. Approval by default
- WriteUpdate Custom ObjectUpdate an existing custom object in Zendesk. Approval by default
- WriteUpdate Custom Object RecordUpdate an existing record for a custom object in Zendesk. Approval by default
- WriteUpdate Custom Ticket StatusUpdate an existing custom ticket status in Zendesk. Approval by default
- WriteUpdate Deletion ScheduleUpdate an existing deletion schedule in Zendesk. Approval by default
- WriteUpdate Dynamic Content VariantUpdate a single variant of a dynamic content item in Zendesk. Approval by default
- WriteUpdate Many Dynamic Content VariantsUpdate one or more variants of a dynamic content item in Zendesk. Approval by default
- WriteUpdate MacroUpdate an existing macro in Zendesk. Approval by default
- WriteUpdate Many AutomationsUpdate multiple automations in Zendesk in a single request. Approval by default
- WriteUpdate Many MacrosUpdate multiple macros in Zendesk in a single request. Approval by default
- WriteUpdate Many Object TriggersUpdate multiple custom object triggers in Zendesk in a single request. Approval by default
- WriteUpdate Many Zendesk OrganizationsBulk update multiple Zendesk organizations in a single request. Approval by default
- WriteUpdate Many TicketsUpdate multiple tickets in Zendesk in a single request. Approval by default
- WriteUpdate Many Ticket TriggersUpdate multiple ticket triggers in Zendesk in a single request. Approval by default
- WriteUpdate Many UsersBulk update multiple Zendesk users in a single request. Approval by default
- WriteUpdate Many ViewsUpdate multiple views in Zendesk in a single request. Approval by default
- WriteUpdate Object TriggerUpdate an existing custom object trigger in Zendesk. Approval by default
- WriteUpdate Organization FieldUpdate a custom organization field in Zendesk. Approval by default
- WriteAdd Organization TagsAdd organization tags in Zendesk. Approval by default
- WriteUpdate Permission PolicyUpdate an existing permission policy for a custom object in Zendesk. Approval by default
- WriteUpdate Resource CollectionUpdate an existing resource collection in Zendesk. Approval by default
- WriteUpdate Side ConversationUpdate a side conversation on a ticket in Zendesk. Approval by default
- WriteUpdate Support AddressUpdate an existing support address in Zendesk. Approval by default
- WriteUpdate Zendesk TargetUpdate an existing target in Zendesk. Approval by default
- WriteUpdate Ticket FieldUpdate an existing ticket field in Zendesk. Approval by default
- WriteUpdate Zendesk Ticket TagsUpdate tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags. Approval by default
- WriteUpdate Ticket TriggerUpdate an existing ticket trigger in Zendesk. Approval by default
- WriteUpdate Trigger CategoryUpdate an existing trigger category in Zendesk. Approval by default
- WriteUpdate UserUpdate selected core fields on one Zendesk user by numeric user ID. Approval by default
- WriteUpdate Zendesk User FieldUpdate an existing user field in Zendesk. Approval by default
- WriteUpdate Zendesk User ProfilePartially updates a user profile in Zendesk by identifier. Approval by default
- WriteUpdate Zendesk User Profile By IDPartially updates a user profile in Zendesk by profile ID. Approval by default
- WriteUpdate User IdentityUpdate a user identity in Zendesk. Approval by default
- WriteUpdate Current User SettingsUpdate the settings for the currently authenticated Zendesk user. Approval by default
- WriteUpdate Users ProfilesCreate or update a user profile for a specific Zendesk user by user ID and identifier. Approval by default
- WriteUpdate User TagsUpdate (replace) tags for a specific Zendesk user. Approval by default
- WriteUpdate ViewUpdate an existing view in Zendesk. Approval by default
- WriteUpdate Zendesk Account SettingsUpdate Zendesk account-level settings including tickets, branding, localization, routing, and more. Approval by default
- WriteUpdate Zendesk AttachmentUpdates an attachment's malware access override setting. Approval by default
- WriteUpdate Custom Object FieldUpdate an existing custom object field in Zendesk. Approval by default
- WriteUpdate Dynamic Content ItemUpdate a dynamic content item in Zendesk. Approval by default
- WriteUpdate Zendesk OrganizationUpdate an organization in Zendesk. Approval by default
- WriteUpdate RequestUpdate a ticket request in Zendesk with a comment or collaborators. Approval by default
- WriteUpdate Zendesk TicketUpdate a ticket in Zendesk. Approval by default
- WriteUpsert Custom Object Record By External ID or NameCreate or update a custom object record in Zendesk by external_id or name. Approval by default
- WriteVerify Support AddressVerify a support address forwarding in Zendesk. Approval by default
- WriteVerify User IdentitySet a user identity as verified in Zendesk. Approval by default
One prompt, start to finish
What a governed Zendesk run looks like inside Luumen.
Questions
How does LuumenAI connect to Zendesk?
Authorize once with OAuth 2.0. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in Zendesk on its own?
Read actions answer immediately. Anything that writes — create access rule, install zendesk app, send notification to app, create automation, and more — is shown as a plan and requires approval by default, including the 67 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to Zendesk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Put Zendesk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.