Spoki
for LuumenAI
Spoki is an Italian platform that integrates WhatsApp's official APIs to automate communication for marketing, sales, customer support, and payments.
Bring Spoki into the same conversation as the systems behind it. LuumenAI reads campaigns, audiences, and delivery status for context, and changes them only through previewed, approved, audited actions.
The Spoki toolbox
57 tools: 25 read, 32 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadCheck Role Private KeyCheck if a service user role has a private key configured.
- ReadGet Account Current ReportGet the current report for a specified account.
- ReadList AccountsRetrieve a list of Spoki WhatsApp Business accounts with their details.
- ReadList AgenciesList all agencies accessible to the user.
- ReadList AutomationsList, search, and filter automations.
- ReadList campaignsList, search, and filter campaigns.
- ReadList ContactsList, search, and filter contacts.
- ReadList Custom FieldsList, search, and filter custom fields.
- ReadList ListsList, search, and filter contact lists.
- ReadList mediaList media files.
- ReadList PartnersList all partners accessible to the authenticated account.
- ReadList ReportsList, search, and filter usage reports.
- ReadList RolesList user roles in the system.
- ReadList tagsLists all tags in the account.
- ReadList templatesList, search, and filter WhatsApp templates.
- ReadList TicketsList, search, and filter tickets.
- ReadRetrieve AccountRetrieves detailed information about a specific Spoki WhatsApp Business account.
- ReadRetrieve AutomationRetrieve details of a specific automation.
- ReadRetrieve ContactRetrieve details of a specific contact.
- ReadRetrieve Custom FieldRetrieve details of a specific custom field.
- ReadRetrieve ListRetrieve details of a specific list by ID.
- ReadRetrieve MediaRetrieve details of a specific media file by ID.
- ReadRetrieve RoleRetrieve details of a specific role by ID.
- ReadRetrieve TagRetrieve details of a specific tag.
- ReadRetrieve TemplateRetrieve details of a specific template.
- WriteAdd Contact OperatorAssign an operator to a contact's chat. Approval by default
- WriteAdd Service UserAdds a new service user with a specific role to your Spoki account. Approval by default
- WriteClone TemplateCreate a duplicate copy of an existing template. Approval by default
- WriteCreate Account Onboarding LinkCreate an onboarding link for a specific Spoki account. Approval by default
- WriteCreate Custom FieldCreates a new custom field in Spoki for storing additional contact data. Approval by default
- WriteCreate Contact ListCreates a new contact list in Spoki for organizing and managing contacts. Approval by default
- WriteCreate Media FileCreate a new media file entry in Spoki. Approval by default
- WriteCreate or Update ContactCreates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier. Approval by default
- WriteCreate TemplateCreates a new WhatsApp message template with localizations, buttons, and media headers. Approval by default
- WriteCreate TicketCreate a new support ticket in Spoki. Approval by default
- WriteDelete contactDelete a specific contact. Approval by default
- WriteDelete Custom FieldDelete a specific custom field. Approval by default
- WriteDelete listDelete a specific list. Approval by default
- WriteDelete media fileDelete a specific media file. Approval by default
- WriteDelete roleDelete a specific role. Approval by default
- WriteDelete templateDelete a WhatsApp template. Approval by default
- WriteDelete ticketDelete a specific ticket. Approval by default
- WriteGenerate Role Private KeyGenerate a private key for a service user role. Approval by default
- WriteRemove All List ContactsRemove all contacts from a list. Approval by default
- WriteRemove Contact OperatorRemove an operator from a contact's chat. Approval by default
- WriteRemove Contacts from ListRemove specific contacts from a list. Approval by default
- WriteResend InvitationResend an invitation email. Approval by default
- WriteRevert Template to DraftRevert a WhatsApp template back to DRAFT status, removing it from WhatsApp. Approval by default
- WriteBulk Sync ContactsBulk sync (create or update) multiple contacts in a single request. Approval by default
- WriteSync Contacts to ListCreate or update contacts and add them to a specific list in Spoki. Approval by default
- WriteUpdate CampaignUpdate an existing campaign's name, status, or scheduled time. Approval by default
- WriteUpdate ContactUpdate an existing contact in Spoki. Approval by default
- WriteUpdate Custom FieldUpdate a specific custom field. Approval by default
- WriteUpdate Invitation RoleUpdate the role of a pending invitation. Approval by default
- WriteUpdate MediaUpdate an existing media file in Spoki. Approval by default
- WriteUpdate RoleUpdate a user's role. Approval by default
- WriteUpdate TemplateUpdate an existing WhatsApp template in Spoki. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add contact operator, add service user, clone template, create account onboarding link, and more — is shown as a plan and requires approval by default, including the 10 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Spoki — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
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AdtractionAdtraction is an affiliate marketing platform for managing partner programs, tracking links, transactions, commissions, statistics, and payments.
AdyntelAdyntel provides an API to retrieve LinkedIn ads for a given company using the company's domain or LinkedIn Page ID.Put Spoki to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.