Respond.io
for LuumenAI
Read customer conversations for context, then post notes and tags with approval
Connect Respond.io and Luumen can read the conversations your team is already having with customers. Pull a specific message, see which channels are connected, check who is in the workspace. When an incident touches customers, the agent can add an internal note to a conversation, create a contact, or set up a workspace tag — each change previewed and approved before it lands.
The Respond.io toolbox
7 tools: 3 read, 4 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet MessageRetrieve a specific message.
- ReadList channelsRetrieve a list of channels connected to the workspace.
- ReadList usersRetrieve a list of users in the workspace.
- WriteAdd internal comment to conversationAdd a comment (internal note) to a contact's conversation. Approval by default
- WriteCreate ContactCreates a new contact in the respond.io workspace with the specified details. Approval by default
- WriteCreate Space TagCreates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Approval by default
- WriteUpdate Space TagUpdates an existing workspace tag by its current name. Approval by default
One prompt, start to finish
What a governed Respond.io run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
This connection exposes write actions such as add internal comment to conversation, create contact, create space tag, update space tag. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user. Review the configured approval policy before enabling write access.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Respond.io — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Respond.io to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.