Integrations for
Service desk & ITSM
Tickets read, updated, and filed from the work.
The ticket is where operations work is recorded — and usually the window you keep switching back to. LuumenAI reads it, follows the matching runbook, and writes back work notes, changes, and resolutions after a human approves them.
Ask it in plain language
What a Service desk & ITSM run looks like inside LuumenAI.
Summarize INC0034521 and pull the CIs it references.
ServiceNow · Look up incident or change1.2s
Confluence · Search pages0.8sHere's what I found in ServiceNow and Confluence, with sources.
Integrations for Service desk & ITSM teams
Each one scoped to the agents and skills that need it, with reads as context and writes held for approval.
ServiceNowIncidents, changes, and CIs in the same thread as the fix.
ZendeskSupport tickets read and updated from the fix.
FreshserviceRead Freshservice tickets for context, then make the queue changes you approve.
SlackRead the incident thread; post updates and approvals back.
Jira Service ManagementRead, update, and file Jira Service Management tickets and changes from the work itself.
BMC HelixRead, update, and file BMC Helix tickets and changes from the work itself.
FreshdeskRead, update, and file Freshdesk tickets and changes from the work itself.
IntercomRead Intercom conversations and tickets, then route or tag them with approval.See it with your Service desk & ITSM stack
Walk through a real workflow with your team, from the first question to the approved, audited action.