Engage
for LuumenAI
Engage turns your customers into fans with personalised messaging; using emails, push and in-app notifications, and SMS.
Bring Engage into the same conversation as the systems behind it. LuumenAI reads campaigns, audiences, and delivery status for context, and changes them only through previewed, approved, audited actions.
The Engage toolbox
22 tools: 5 read, 17 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Account MembersRetrieve all members (Customers) of an Account in Engage.
- ReadGet ListRetrieve a single List by its ID.
- ReadGet User By IDRetrieve a single user by their user ID.
- ReadList ListsRetrieve a paginated list of all Lists in Engage.
- ReadList UsersRetrieve a paginated list of all users in Engage.
- WriteAdd Customer to AccountsAdd a customer to one or more account entities. Approval by default
- WriteAdd User to ListsAdd a Customer or Account to one or more Lists in Engage.so. Approval by default
- WriteArchive ListArchive a List in Engage. Approval by default
- WriteArchive UserArchive a user in Engage. Approval by default
- WriteConvert User TypeConvert a user between Customer and Account entity types. Approval by default
- WriteCreate ListCreate a new List in Engage for organizing subscribers. Approval by default
- WriteCreate UserCreate a new user (Customer or Account) in Engage. Approval by default
- WriteDelete Subscriber From ListRemove a subscriber from a List entirely (different from unsubscribing). Approval by default
- WriteDelete UserCompletely delete all user data for a Customer or Account. Approval by default
- WriteMerge UsersMerge two user profiles in Engage. Approval by default
- WriteRemove Customer from AccountRemove a Customer from an Account in Engage. Approval by default
- WriteBatch RequestBatch multiple create user, update user, and add user events operations into a single API call. Approval by default
- WriteSubscribe User to ListCreate a user and subscribe them to an Engage.so List. Approval by default
- WriteTrack User EventAdd user events to Engage. Approval by default
- WriteUpdate Account RoleUpdate the role of a Customer in an Account or set a new one if none exists. Approval by default
- WriteUpdate Subscriber StatusUpdate a subscriber's status on a List. Approval by default
- WriteUpdate UserUpdate user data and attributes on Engage. Approval by default
Questions
Authorize once with Basic auth. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add customer to accounts, add user to lists, archive list, archive user, and more — is shown as a plan and requires approval by default, including the 6 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Engage — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
ActiveCampaignActiveCampaign is a marketing automation and CRM platform enabling businesses to manage email campaigns, sales pipelines, and customer segmentation to boost engagement and drive growth
ActiveTrailActiveTrail is the world's friendliest email marketing platform, newsletter software and marketing automation software.
AdtractionAdtraction is an affiliate marketing platform for managing partner programs, tracking links, transactions, commissions, statistics, and payments.
AdyntelAdyntel provides an API to retrieve LinkedIn ads for a given company using the company's domain or LinkedIn Page ID.Put Engage to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.