Zoho Desk
for LuumenAI
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
Operate Zoho Desk from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The Zoho Desk toolbox
33 tools: 26 read, 7 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadDownload Ticket AttachmentDownload a file attachment from a Zoho Desk ticket by attachment ID.
- ReadGet AgentFetch details of a Zoho Desk agent.
- ReadGet Agents CountGet the total count of agents in Zoho Desk.
- ReadGet ContactFetch details of a Zoho Desk contact.
- ReadGet Contacts By IDsFetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- ReadGet DepartmentFetch details of a Zoho Desk department by ID.
- ReadGet Department LogoGet/download a department's logo from Zoho Desk.
- ReadGet Departments CountGet the total count of departments in Zoho Desk.
- ReadGet TicketGet Ticket
- ReadGet Ticket Latest ThreadFetch the most recent thread of a ticket.
- ReadGet Ticket ResolutionGet Ticket Resolution
- ReadGet Ticket ThreadFetch a specific thread within a Zoho Desk ticket.
- ReadList AgentsList all agents in the Zoho Desk organization with optional filtering and pagination.
- ReadList Contact AccountsList accounts associated with a Zoho Desk contact.
- ReadList ContactsList contacts with filters and pagination.
- ReadList DepartmentsList all departments in the current Zoho Desk organization.
- ReadList OrganizationsList all organizations the current user belongs to.
- ReadList RolesList Roles
- ReadList Roles By IDsList Roles By IDs
- ReadList Teams in DepartmentList teams in the specified Zoho Desk department.
- ReadList Ticket ConversationsList Ticket Conversations
- ReadList Ticket HistoryList audit and activity history for a ticket.
- ReadList TicketsList Tickets
- ReadList Ticket ThreadsList message threads recorded on a Zoho Desk ticket.
- ReadList ViewsList all ticket views in the Zoho Desk organization with pagination support.
- ReadSearchSearch across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases.
- WriteCreate ContactCreate a new contact in Zoho Desk with name, email, and other details. Approval by default
- WriteCreate TicketCreate a new Zoho Desk ticket with subject, description, department, and requester details. Approval by default
- WriteUpdate AccountUpdate an existing Zoho Desk account's information such as name, email, phone, website, or description. Approval by default
- WriteUpdate Many TasksUpdate multiple tasks in a single call using Zoho Desk API. Approval by default
- WriteUpdate TicketUpdates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Approval by default
- WriteUpload Department LogoUpload/update a department logo in Zoho Desk. Approval by default
- WriteUpload Ticket AttachmentUploads a file attachment to a specific Zoho Desk ticket. Approval by default
Questions
Authorize once with OAuth 2.0. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create contact, create ticket, update account, update many tasks, and more — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Zoho Desk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SAP BTPGateways, jobs, and subaccounts operated from one governed chat.
SalesforceRecords and integration jobs checked without a second console.
SAP S/4HANAJobs, queues, and records in SAP S/4HANA without a second console.
SAP SuccessFactorsJobs, queues, and records in SAP SuccessFactors without a second console.Put Zoho Desk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.