Superchat
for LuumenAI

Read Superchat conversations and contacts, then change them as approved steps

Superchat holds the customer conversations your team runs across WhatsApp, Instagram, Messenger, and email. Connect it with an API key and Luumen can read channels, inboxes, contacts, labels, templates, and webhooks for context. Changes — a new contact, an updated record, a rerouted webhook — are previewed and held for your approval by default.

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The Superchat toolbox

17 tools: 12 read, 5 write. Reads answer instantly. Writes require approval by default. Everything is logged.

  • ReadGet ContactRetrieve a specific contact's details by ID.
  • ReadGet FileRetrieve metadata for a specific file by its ID.
  • ReadGet UserRetrieve details of a specific user in the Superchat workspace by their user ID.
  • ReadList ChannelsLists all communication channels in your Superchat workspace.
  • ReadList ContactsList all contacts in the Superchat workspace with cursor-based pagination.
  • ReadList ConversationsRetrieves a paginated list of all conversations in your Superchat account.
  • ReadList Custom AttributesList all custom attributes defined for contacts in your Superchat account.
  • ReadList InboxesList all inboxes.
  • ReadList LabelsList all labels in the Superchat workspace.
  • ReadList TemplatesList all message templates.
  • ReadList UsersRetrieve all users in the workspace.
  • ReadList WebhooksList all webhooks configured in the workspace.
  • WriteCreate ContactCreate a new contact in Superchat with phone or email handles. Approval by default
  • WriteCreate Template FolderCreate a new template folder in SuperChat for organizing message templates. Approval by default
  • WriteDelete WebhookDelete a specific webhook by its ID. Approval by default
  • WriteUpdate ContactUpdate information for a specific contact in Superchat. Approval by default
  • WriteUpdate WebhookUpdate an existing webhook's target URL and/or event subscriptions. Approval by default

One prompt, start to finish

What a governed Superchat run looks like inside Luumen.

Questions

How does LuumenAI connect to Superchat?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

Can LuumenAI change things in Superchat on its own?

Read actions answer immediately. Anything that writes — create contact, create template folder, delete webhook, update contact, and more — is shown as a plan and requires approval by default, including the 1 action classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.

Who gets access to the integration?

You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.

Is there an audit trail?

Every call to Superchat — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.

All integrations
SlackRead the incident thread; post updates and approvals back.GmailVendor and alert mail as context; replies drafted for review.Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.DiscordRead Discord command permissions and app context, then change them with approval

Put Superchat to work with Luumen

Connect in minutes. Every action scoped, approved, and audited from day one.

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