Simplesat
for LuumenAI
Simplesat captures customer feedback and CSAT scores through surveys, integrating directly with helpdesk systems for real-time performance insights
Operate Simplesat from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The Simplesat toolbox
8 tools: 5 read, 3 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet CustomerRetrieve a single customer by their Simplesat ID.
- ReadList QuestionsRetrieve a paginated list of all questions in Simplesat.
- ReadList SurveysList all surveys in the Simplesat account.
- ReadSearch AnswersSearch and retrieve answers from Simplesat with advanced filtering.
- ReadSearch ResponsesSearch and retrieve responses from Simplesat by applying specific filters.
- WriteCreate or Update Customer V2Create a new customer or update an existing customer if one already exists with the same email. Approval by default
- WriteCreate or Update Team MemberThis tool creates a new team member or updates an existing one if a team member with the same email address is found. Approval by default
- WriteUpdate CustomerUpdate an existing customer by their Simplesat ID. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create or update customer v2, create or update team member, update customer — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Simplesat — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SAP BTPGateways, jobs, and subaccounts operated from one governed chat.
SalesforceRecords and integration jobs checked without a second console.
SAP S/4HANAJobs, queues, and records in SAP S/4HANA without a second console.
SAP SuccessFactorsJobs, queues, and records in SAP SuccessFactors without a second console.Put Simplesat to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.