Simla.com
for LuumenAI
Simla.com is an omnichannel CRM platform with AI for automating communications, measuring team performance, managing customer data, and integrating delivery services and order management.
Operate Simla.com from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The Simla.com toolbox
141 tools: 64 read, 77 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadCalculate Loyalty DiscountCalculate maximum loyalty discount and bonuses for an order.
- ReadGet API CredentialsRetrieve available API methods and stores for the current API key.
- ReadGet API VersionsRetrieve a list of available API versions.
- ReadGet CostRetrieves detailed information about a specific cost record by its ID.
- ReadGet CustomerRetrieves detailed information about a specific customer by ID or external ID.
- ReadGet Corporate CustomerRetrieves detailed information about a corporate customer by external ID.
- ReadGet Customer Interaction FavoritesRetrieve a list of favorite product offers for a specific customer.
- ReadGet CustomersRetrieve a list of customers.
- ReadGet Corporate CustomersRetrieve a list of corporate customers matching the specified filters.
- ReadGet Corporate Customer CompaniesRetrieve the list of companies associated with a corporate customer contact person.
- ReadGet Corporate Customers HistoryRetrieve corporate customer change history for synchronization or audit purposes.
- ReadGet Corporate Customers NotesRetrieve a list of corporate customer notes.
- ReadGet Customers HistoryRetrieve customer change history for synchronization or audit purposes.
- ReadGet Customers NotesRetrieve a list of customer notes.
- ReadGet Custom FieldRetrieve detailed information about a specific custom field by entity and code.
- ReadGet Custom FieldsList custom fields.
- ReadGet Custom Fields DictionariesRetrieve the list of custom dictionaries.
- ReadGet Custom Fields DictionaryRetrieve a custom fields dictionary by its code identifier.
- ReadGet Delivery Generic SettingRetrieve integration configuration for a delivery module instance.
- ReadGet Delivery ShipmentsRetrieve a list of delivery shipments.
- ReadGet FilesRetrieve a list of files.
- ReadGet Loyalty AccountsRetrieve a list of customer loyalty program accounts.
- ReadGet Loyalty Bonus OperationsRetrieve the history of bonus account operations for all participations.
- ReadGet Loyalty LoyaltiesRetrieve a list of loyalty programs.
- ReadGet OrderRetrieve detailed information about a specific order.
- ReadGet OrdersRetrieve a list of orders.
- ReadGet Orders HistoryRetrieve order change history.
- ReadGet Orders Packs HistoryRetrieve the history of order packing changes.
- ReadGet ProductsRetrieve a list of products.
- ReadGet Reference Cost GroupsRetrieve a list of all cost groups configured in the system.
- ReadGet Reference Cost ItemsRetrieve a list of all cost items configured in the system.
- ReadGet Reference CountriesRetrieve a list of all available country ISO codes in the system.
- ReadGet Reference CouriersRetrieve the list of available couriers.
- ReadGet Reference CurrenciesRetrieve the list of all configured currencies in the system.
- ReadGet Reference Delivery ServicesRetrieve a list of all configured delivery services in the system.
- ReadGet Reference Delivery TypesRetrieve the list of delivery types from the system.
- ReadGet Reference Legal EntitiesRetrieve a list of all configured legal entities in the system.
- ReadGet MessageGateway ChannelsRetrieve a list of all MessageGateway channels in the system.
- ReadGet Reference Order MethodsRetrieve a list of all available order methods in the system.
- ReadGet Reference Order TypesRetrieve the list of order types from the system.
- ReadGet Reference Payment StatusesRetrieve the list of payment statuses configured in the system.
- ReadGet Reference Payment TypesRetrieve a list of all configured payment types in the system.
- ReadGet Reference Price TypesRetrieve the list of price types from the reference data.
- ReadGet Product StatusesRetrieve the list of all product statuses configured in the system.
- ReadGet Reference StatusesRetrieve the list of order statuses from the system.
- ReadGet Reference Status GroupsRetrieve the list of all order status groups in the system.
- ReadGet Reference SubscriptionsRetrieve the list of all subscription categories in the system.
- ReadGet Reference UnitsRetrieve the list of units of measurement from the system.
- ReadGet SegmentsRetrieve a list of customer segments.
- ReadGet SettingsRetrieve system settings including default currency, language, timezone, and message gateway configuration.
- ReadGet SitesRetrieve a list of all configured sites/stores in the system.
- ReadGet Store InventoriesRetrieve store inventories with leftover stocks and purchasing prices.
- ReadGet Store OffersRetrieve a list of store offers with pagination support.
- ReadGet Store Products PropertiesRetrieve a list of product properties from the store.
- ReadGet Store Products Properties ValuesRetrieve product property values from the store.
- ReadGet StoresRetrieve a list of all warehouses/stores in the system.
- ReadGet TaskRetrieves detailed information about a specific task by its ID.
- ReadGet TasksRetrieve a list of tasks with optional filters.
- ReadGet Tasks CommentsRetrieve comments on a specific task by task ID.
- ReadGet Tasks HistoryRetrieve task change history.
- ReadGet Telephony SettingRetrieve telephony integration settings by code.
- ReadGet UserRetrieve detailed information about a specific user by ID.
- ReadGet User GroupsRetrieve a list of user groups with their permissions and configuration.
- ReadGet UsersRetrieve a list of users.
- WriteAdd Customer Interaction FavoriteAdd a product offer to a customer's list of favorites. Approval by default
- WriteCombine CustomersCombine multiple customers into one. Approval by default
- WriteCombine Corporate CustomersCombine multiple corporate customers into one. Approval by default
- WriteCombine OrdersCombine two orders into one. Approval by default
- WriteCreate CostCreate a new cost record in Simla CRM. Approval by default
- WriteCreate CustomerCreates a new customer in Simla.com. Approval by default
- WriteCreate Corporate CustomerCreates a new corporate customer in Simla.com. Approval by default
- WriteCreate Customer Interaction Cart SetCreate or overwrite shopping cart data for a customer. Approval by default
- WriteCreate Corporate Customer AddressCreates a new address for a corporate customer in Simla.com. Approval by default
- WriteCreate Corporate Customer CompanyCreate a company for a corporate customer in Simla.com. Approval by default
- WriteCreate Corporate Customer ContactCreate a link between a corporate customer and a contact person. Approval by default
- WriteCreate Corporate Customer NoteCreate a note for a corporate customer. Approval by default
- WriteCreate Customer NoteCreate a note for a customer. Approval by default
- WriteCreate Custom FieldCreate a custom field for a specified entity in Simla. Approval by default
- WriteCreate Custom Fields DictionaryCreate a custom fields dictionary with elements. Approval by default
- WriteCreate OrderCreate a new order in Simla with customer details and line items. Approval by default
- WriteCreate Orders LinkCreate a link between multiple orders in Simla. Approval by default
- WriteCreate Order PackCreate a new order pack in Simla. Approval by default
- WriteCreate Order PaymentCreate a new payment record for an order in Simla CRM. Approval by default
- WriteCreate Reference CourierCreate a new courier in Simla.com. Approval by default
- WriteCreate Reference CurrencyCreate a new currency in Simla.com. Approval by default
- WriteCreate Store Inventories UploadBatch update inventory quantities and purchase prices across warehouses/stores. Approval by default
- WriteCreate Store Product GroupsCreate a new product group in Simla.com store. Approval by default
- WriteBatch Create Store ProductsBatch create products and services in the store catalog. Approval by default
- WriteCreate TaskCreate a new task. Approval by default
- WriteCreate Web Analytics Visits UploadBatch upload web analytics visit records to Simla CRM. Approval by default
- WriteDelete CostDelete a cost by ID. Approval by default
- WriteDelete Corporate Customer NoteDelete a corporate customer note by ID. Approval by default
- WriteDelete Customer NoteDelete a customer note by ID. Approval by default
- WriteDelete Order PaymentDelete an order payment by ID. Approval by default
- WriteEdit CostEdit an existing cost record by ID. Approval by default
- WriteEdit CustomerEdit an existing customer. Approval by default
- WriteEdit Corporate CustomerEdit an existing corporate customer. Approval by default
- WriteEdit Corporate Customer AddressEdit an address for a corporate customer. Approval by default
- WriteEdit Corporate Customer CompanyEdit a company associated with a corporate customer. Approval by default
- WriteEdit Corporate Customer ContactEdit the link between a corporate customer and a contact person. Approval by default
- WriteEdit Custom FieldEdit an existing custom field's properties by entity type and field code. Approval by default
- WriteEdit Custom Fields DictionaryEdit an existing custom fields directory by code. Approval by default
- WriteEdit Delivery Generic SettingRegister or edit a delivery service integration configuration. Approval by default
- WriteEdit FileEdit an existing file by ID. Approval by default
- WriteEdit Integration ModuleCreate or edit an integration module configuration. Approval by default
- WriteEdit OrderEdit an existing order by external ID. Approval by default
- WriteEdit Orders PaymentEdit an existing order payment. Approval by default
- WriteEdit Reference Cost GroupEdit an existing cost group by code. Approval by default
- WriteEdit Reference Cost ItemEdit an existing cost item reference by code. Approval by default
- WriteEdit Reference CourierEdit an existing courier by ID. Approval by default
- WriteEdit Reference CurrencyEdit an existing currency configuration by ID. Approval by default
- WriteEdit Reference Delivery ServiceEdit an existing delivery service by code. Approval by default
- WriteEdit Reference Delivery TypeCreate or edit a delivery type in Simla.com. Approval by default
- WriteEdit Reference Order MethodEdit an existing order method reference by code. Approval by default
- WriteEdit Reference Order TypeCreate or edit an order type by code. Approval by default
- WriteEdit Reference Payment StatusEdit an existing payment status reference by code. Approval by default
- WriteEdit Reference Payment TypeEdit an existing payment type or create a new one by code. Approval by default
- WriteEdit Reference Price TypeEdit an existing price type in the reference data. Approval by default
- WriteEdit Product StatusCreate or edit product status in the reference directory. Approval by default
- WriteEdit Reference StatusesEdit an existing order status reference by code. Approval by default
- WriteEdit Reference StoresCreate or edit a warehouse/store by code. Approval by default
- WriteEdit Reference SubscriptionCreate or edit a subscription category in Simla. Approval by default
- WriteEdit Reference UnitCreate or edit a unit of measurement reference by code. Approval by default
- WriteEdit Store Product GroupEdit an existing product group by external ID. Approval by default
- WriteEdit Store Products BatchBatch edit multiple products and services at once. Approval by default
- WriteEdit Store SettingRegister or update warehouse system configuration in Simla. Approval by default
- WriteEdit TaskEdit an existing task. Approval by default
- WriteEdit Telephony SettingCreate or edit a telephony integration setting in Simla. Approval by default
- WriteFix Corporate Customers External IDsPerform mass recording of corporate customer external IDs in Simla. Approval by default
- WriteFix Customers External IDsPerform mass recording of customer external IDs in Simla. Approval by default
- WriteFix Orders External IDsPerform mass recording of order external IDs in Simla. Approval by default
- WriteGet Statistic UpdateTrigger an update of CRM basic statistics. Approval by default
- WriteUpdate Customer SubscriptionsSubscribe or unsubscribe a customer to mailing channels. Approval by default
- WriteUpdate User StatusChange a user's status. Approval by default
- WriteUpload CostsBatch upload cost records to Simla CRM. Approval by default
- WriteUpload CustomersBatch upload customer records to Simla CRM. Approval by default
- WriteUpload Corporate CustomersBatch upload corporate customers to Simla.com CRM. Approval by default
- WriteUpload OrdersUpload multiple orders to Simla in a single batch operation. Approval by default
- WriteUpload Store PricesBatch update SKU prices in Simla store catalog. Approval by default
- WriteUpload Web Analytics Client IDsBatch upload web analytics client IDs to Simla CRM for tracking purposes. Approval by default
- WriteUpload Web Analytics SourcesBatch upload web analytics sources to Simla CRM. Approval by default
Questions
How does LuumenAI connect to Simla.com?
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Can LuumenAI change things in Simla.com on its own?
Read actions answer immediately. Anything that writes — add customer interaction favorite, combine customers, combine corporate customers, combine orders, and more — is shown as a plan and requires approval by default, including the 6 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
Who gets access to the integration?
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Is there an audit trail?
Every call to Simla.com — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
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Connect in minutes. Every action scoped, approved, and audited from day one.