Refiner
for LuumenAI
Refiner is a customer feedback and survey tool designed to help businesses collect and analyze user insights.
Pull the inventories, schedules, and checklists your team keeps in Refiner into the thread, and write results back or book maintenance windows as reviewed actions.
The Refiner toolbox
10 tools: 7 read, 3 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Account InfoRetrieves Refiner account information including subscription plan, usage limits, and environment statistics.
- ReadGet ContactRetrieve detailed information about a specific contact using their ID, email, or UUID.
- ReadGet ContactsRetrieve a list of contacts from your Refiner account.
- ReadGet FormsRetrieve a list of forms (surveys) from your Refiner account with optional filtering and pagination.
- ReadGet ReportingRetrieve aggregated reporting data for surveys including metrics and analytics.
- ReadGet Survey ResponsesRetrieve all survey responses from your Refiner account with optional filtering and pagination.
- ReadGet SegmentsRetrieve a list of user segments from your Refiner account.
- WriteDelete ContactDelete a specific contact by its identifier. Approval by default
- WriteTrack EventRecord a user event by name for a user identified via user ID or email. Approval by default
- WriteUpdate ContactCreate or update a contact's attributes or account. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — delete contact, track event, update contact — is shown as a plan and requires approval by default, including the 1 action classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Refiner — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Refiner to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.