Modem
for LuumenAI
Read customer topics, people, and company records — change them with approval
Connect Modem and your agent can read the structured side of your customer conversations: topic summaries and lifecycle, person profiles and identities, company activity and merge history. When something needs correcting — a topic priority, a stale company record, two duplicate people — the agent proposes the change and waits for your approval before writing. Authentication is by API key.
The Modem toolbox
30 tools: 19 read, 11 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
- ReadGet CompanyGet one company's core details, connection values, domain, logo, and VIP status by decimal ID.
- ReadGet Company ActivityGet one company's message count, weekly activity series, and source-level message breakdown.
- ReadGet Company HistoryGet up to 50 company audit records plus merge history.
- ReadGet Company IdentitiesGet external platform identities linked to one company by Modem's identify operation.
- ReadGet Current OrganizationReturn the organization selected by the connected API key.
- ReadGet PersonGet one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
- ReadGet Person HistoryGet up to 50 person audit records plus merge history.
- ReadGet Person IdentitiesGet all external platform identities linked to one person.
- ReadGet Person Source StatsGet one person's message counts broken down by source platform.
- ReadGet TopicGet one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.
- ReadGet Topic GroupsGet every message group assigned to one topic in ascending or descending group-time order.
- ReadGet Topic HistoryGet up to 50 topic audit records plus action and merge history.
- ReadGet Topic PeopleGet every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
- ReadList ChannelsList organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
- ReadList CompaniesList companies with person and message aggregates, optionally searching and sorting the result.
- ReadList GroupsList message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
- ReadList PeopleList people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result.
- ReadList and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time.
- WriteAdd People to CompanyAssociate one or more existing people with an existing company. Approval by default
- WriteCreate CompaniesCreate one to 50 companies in one batch. Approval by default
- WriteCreate PeopleCreate one to 50 people in one batch. Approval by default
- WriteIdentify External RecordsUpsert links from external platform records to Modem people and companies in batches of 50. Approval by default
- WriteMerge Companies IrreversiblyIrreversibly merge one or more source companies into one surviving target. Approval by default
- WriteMerge People IrreversiblyIrreversibly merge one or more source people into one surviving target. Approval by default
- WriteMerge Topics IrreversiblyIrreversibly merge 1 to 50 source topics into one surviving target. Approval by default
- WriteUpdate CompaniesUpdate one to 50 companies in one batch. Approval by default
- WriteUpdate PeopleUpdate one to 50 people in one batch. Approval by default
- WriteUpdate TopicUpdate one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Approval by default
- WriteUpdate TopicsSet priority or archive state for one to 100 topics at once. Approval by default
One prompt, start to finish
What a governed Modem run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
This connection exposes write actions such as add people to company, create companies, create people, identify external records, and more. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user. Review the configured approval policy before enabling write access.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Modem — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
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Connect in minutes. Every action scoped, approved, and audited from day one.