Mocean
for LuumenAI
Check message delivery and reach on-call by SMS, WhatsApp, or voice
Mocean handles the SMS, WhatsApp, and voice side of your alerting. Luumen reads delivery status for a message, pulls the incoming WhatsApp payload, and downloads call recordings when you need to hear what happened. Sending a WhatsApp message or dialing an engineer is a previewed step you approve first. Luumen connects with an API key.
The Mocean toolbox
6 tools: 3 read, 3 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadQuery SMS Message Status V2Query delivery status of an SMS message.
- ReadVoice Download Recording V2Download a call recording.
- ReadWhatsApp Incoming Webhook V2Receive and return the full incoming WhatsApp webhook payload.
- WriteVoice Dial V2Initiate an outbound voice call via Mocean API. Approval by default
- WriteVoice Hangup V2Hang up an active voice call. Approval by default
- WriteWhatsApp Send Message V2Send a WhatsApp message via Mocean API. Approval by default
One prompt, start to finish
What a governed Mocean run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
This connection exposes write actions such as voice dial v2, voice hangup v2, whatsapp send message v2. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user. Review the configured approval policy before enabling write access.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Mocean — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SlackRead the incident thread; post updates and approvals back.
GmailVendor and alert mail as context; replies drafted for review.
Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.
DiscordRead Discord command permissions and app context, then change them with approvalPut Mocean to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.