Kommunicate
for LuumenAI
Read Kommunicate users and conversations, then route or reply as an approved step
Connect Kommunicate and your support queue becomes something you can ask questions about in the terminal. Look up who a user is before you act on their ticket. Then create a conversation, correct a profile field, reassign a chat, close it, or send a message — each change previewed, approved, and recorded. Luumen authenticates with an API key.
The Kommunicate toolbox
6 tools: 1 read, 5 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet User DetailsReturn details for one or more specified Kommunicate user IDs.
- WriteChange Conversation AssigneeAssign one Kommunicate conversation to a human agent, changing live routing. Approval by default
- WriteChange Conversation StatusChange one Kommunicate conversation to open, closed, or spam. Approval by default
- WriteCreate ConversationCreate a persistent Kommunicate conversation with the specified members. Approval by default
- WriteSend MessageImmediately send one plain-text message to a Kommunicate conversation as a specified user. Approval by default
- WriteUpdate User DetailsUpdate selected profile fields for one explicitly identified non-agent Kommunicate user. Approval by default
One prompt, start to finish
What a governed Kommunicate run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
This connection exposes write actions such as change conversation assignee, change conversation status, create conversation, send message, and more. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user. Review the configured approval policy before enabling write access.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Kommunicate — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SlackRead the incident thread; post updates and approvals back.
GmailVendor and alert mail as context; replies drafted for review.
Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.
DiscordRead Discord command permissions and app context, then change them with approvalPut Kommunicate to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.