Heyy
for LuumenAI
Read your Heyy channels, templates and webhooks, and change them on approval.
Heyy runs your customer conversations across WhatsApp, SMS, Messenger and Instagram. Connected to Luumen, the agent reads your channels, automations, message templates, contact attributes and webhooks on request. Changes — a new webhook, label, attribute or contact — are previewed first and wait for your approval before they run.
The Heyy toolbox
13 tools: 5 read, 8 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadList AttributesRetrieve all attributes available in the Heyy system.
- ReadList AutomationsRetrieve automation workflows for a specified channel.
- ReadList ChannelsRetrieve all available channels from the Heyy system.
- ReadList Message TemplatesRetrieve all message templates available in the Heyy system.
- ReadList API WebhooksRetrieve all API webhooks configured for the account.
- WriteCreate Contact AttributeCreate a new custom attribute for contacts in Heyy. Approval by default
- WriteCreate ContactCreate a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Approval by default
- WriteCreate LabelCreate a new label for categorizing contacts in Heyy. Approval by default
- WriteCreate WebhookCreate a new webhook for receiving event notifications across multiple channels. Approval by default
- WriteDelete AttributeDelete an attribute by its unique identifier. Approval by default
- WriteDelete LabelDelete a label by its unique identifier. Approval by default
- WriteDelete WebhookDelete a webhook by its unique identifier. Approval by default
- WriteUpdate WebhookUpdate a webhook's URL and active status. Approval by default
One prompt, start to finish
What a governed Heyy run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
This connection exposes write actions such as create contact attribute, create contact, create label, create webhook, and more. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user. Review the configured approval policy before enabling write access.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Heyy — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SlackRead the incident thread; post updates and approvals back.
GmailVendor and alert mail as context; replies drafted for review.
Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.
DiscordRead Discord command permissions and app context, then change them with approvalPut Heyy to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.