Turn incident reviews and recorded calls into searchable transcripts
Connect GetTranscribe and Luumen can read your transcription library the way you would: list completed transcriptions, pull the full text of one, check where a queued job stands, and walk the folder tree. When you need a new recording transcribed, Luumen queues the job as an approved step, using the API key you configure. Your postmortem recordings and vendor calls become text you can search.
9 tools: 7 read, 2 write. Reads answer instantly. Writes require approval by default. Everything is logged.
What a governed GetTranscribe run looks like inside Luumen.
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — create transcription job, resolve media download url — is shown as a plan and requires approval by default. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to GetTranscribe — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Connect in minutes. Every action scoped, approved, and audited from day one.