Delighted
for LuumenAI
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
Pull the inventories, schedules, and checklists your team keeps in Delighted into the thread, and write results back or book maintenance windows as reviewed actions.
The Delighted toolbox
13 tools: 7 read, 6 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Autopilot Email ConfigurationRetrieve the current Autopilot configuration for email distribution.
- ReadGet Autopilot SMS ConfigurationRetrieve the current Autopilot configuration for SMS distribution.
- ReadList Autopilot SMS MembershipsRetrieve all Autopilot memberships for SMS distribution platform.
- ReadList Bounced PeopleRetrieve all bounced people for your account, ordered by bounce time (oldest first).
- ReadList PeopleRetrieve all people for your account in creation order.
- ReadList Survey ResponsesRetrieve all survey responses for your account with pagination support and optional filtering.
- ReadList Unsubscribed PeopleRetrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first).
- WriteAdd Person to Autopilot EmailAdd a person to Autopilot email or update their properties. Approval by default
- WriteAdd Person to Autopilot SMSAdd a person to Autopilot or update their properties for SMS-based surveys. Approval by default
- WriteCreate or Update PersonCreate or update a person and schedule a survey email. Approval by default
- WriteDelete Pending Survey RequestsRemove all pending (scheduled but not yet sent) survey requests for a person. Approval by default
- WriteDelete PersonRemove a person and all associated data from Delighted. Approval by default
- WriteUnsubscribe PersonAdd a person to your unsubscribe list, preventing them from receiving any future surveys via email. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add person to autopilot email, add person to autopilot sms, create or update person, delete pending survey requests, and more — is shown as a plan and requires approval by default, including the 3 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Delighted — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
Put Delighted to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.