Callingly
for LuumenAI
Check lead routing and call history, then change Callingly setup with approval
Connect Callingly and your agent can see who is on call, which teams own which leads, and how recent call attempts went. Ask why a lead never got a callback and get the call record, the agent schedule, and the team roster in one pass. Changes — new agents, updated leads, outbound calls, webhooks — are previewed and approved first.
The Callingly toolbox
29 tools: 12 read, 17 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Agent ScheduleRetrieve the availability schedule for a specific agent.
- ReadGet CallRetrieves detailed information about a specific call by its unique ID.
- ReadGet LeadRetrieve details of a specific lead by its ID.
- ReadGet TeamRetrieve details of a specific team.
- ReadGet WebhookRetrieve details of a specific webhook by its ID.
- ReadList CallsList calls.
- ReadList ClientsList clients.
- ReadList LeadsList leads based on provided filters like date range or phone number.
- ReadList TeamsList teams.
- ReadList Team UsersRetrieve all agents assigned to a specific team in Callingly.
- ReadList UsersRetrieve a list of agents.
- ReadList WebhooksList configured webhooks.
- WriteActivate/Deactivate Client AccountActivate or deactivate a client account. Approval by default
- WriteCreate AgentCreate a new agent. Approval by default
- WriteCreate Outbound CallCreates a new outbound call record and initiates a real outbound call, which incurs cost — ensure explicit user authorization and compliance with applicable consent and telemarketing regulations… Approval by default
- WriteCreate ClientCreates a new client account in Callingly. Approval by default
- WriteCreate TeamCreate a new team. Approval by default
- WriteCreate WebhookCreate a new webhook for call or lead events. Approval by default
- WriteDelete AgentPermanently delete an agent from a Callingly account. Approval by default
- WriteDelete ClientDelete a client. Approval by default
- WriteDelete LeadDelete a lead by ID. Approval by default
- WriteDelete WebhookDelete a webhook. Approval by default
- WriteRemove Team AgentRemove a specific agent from a team. Approval by default
- WriteUpdate AgentUpdate an existing agent's details. Approval by default
- WriteUpdate LeadUpdate an existing lead's information. Approval by default
- WriteUpdate Agent ScheduleUpdate an agent's availability schedule. Approval by default
- WriteUpdate Team Agent SettingsUpdate settings (priority, capacity) for a specific team agent. Approval by default
- WriteUpdate Team UsersUpdates the list of agents assigned to a team. Approval by default
- WriteUpdate WebhookUpdates an existing webhook's configuration by ID. Approval by default
One prompt, start to finish
What a governed Callingly run looks like inside Luumen.
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — activate/deactivate client account, create agent, create outbound call, create client, and more — is shown as a plan and requires approval by default, including the 5 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Callingly — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SlackRead the incident thread; post updates and approvals back.
GmailVendor and alert mail as context; replies drafted for review.
Microsoft TeamsRead Teams channels and chats for context, then make membership changes as approved steps.
DiscordRead Discord command permissions and app context, then change them with approvalPut Callingly to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.