Frequently asked questions

How is Luumen priced?

Pricing is scoped per organization around the people using Luumen, AI workloads, and connected systems. Choose a Pilot, Platform, or Managed rollout and book a demo for a quote.

Is there a limit on the number of servers I can connect to?

Every deployment includes unlimited hosts.

What are LuumenAI Skills?

LuumenAI Skills turn natural-language instructions, SOPs, runbooks, and tickets into reusable workflows. Every host command requires explicit human approval, including read-only commands. Host commands cannot be pre-approved or auto-approved. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

Can you support our procurement process?

We support annual agreements and invoicing. Contact our team to scope your deployment and discuss procurement requirements.

How is AI usage scoped?

We scope your deployment around how much AI work you run, the people using Luumen, and the systems you connect. Book a demo to discuss the workloads you want to support.

Is my data secure?

Connections are encrypted and credentials stay protected. Your AI policy is enforced at runtime, with audit and session logs that record actions. Our team can share security documentation for your review.

Does LuumenAI have access to my servers?

Every host command requires explicit human approval, including read-only commands. Host commands cannot be pre-approved or auto-approved. For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

What protocols does Luumen support?

Luumen supports SSH and WinRM protocols, with full support for jump hosts and bastion hosts. You can connect to Linux, Unix, and Windows servers from a single interface.

Can I use Luumen with my cloud provider?

Luumen connects to AWS, Azure, and Google Cloud alongside more than 1,000 governed integrations. Our team can help scope the connections for your deployment.

How does team sharing work?

The Platform rollout includes unlimited teams and workspaces, shared Skills, and granular roles and permissions. Pilot starts with one team; Managed adds agents built and operated by apiphani.

What is AI Incident Investigation?

LuumenAI helps investigate an incident using the session and connected-tool context available to it, and can suggest causes and next steps. Investigation does not grant permission to execute actions; host commands require human approval and connected-tool actions follow the configured policy.

Do you offer SSO and SCIM?

Yes. The Platform rollout includes SSO, SCIM provisioning, and granular roles. We can scope identity and access requirements during your demo.

What kind of support do you offer?

Pilot includes engineer-led setup. Platform adds a dedicated customer success manager, and Managed includes a shared Slack or Teams channel and ongoing agent maintenance.

Can we try Luumen before we commit?

Most teams start with a free half-day AI workshop, then run a proof of concept on their own hosts and systems before rolling out.

What platforms does Luumen run on?

Luumen is available as a desktop application for macOS, Windows, and Linux. You can download it from our downloads page and get started in minutes.

Still have questions?

Reach out to our team and we'll be happy to help.