---
title: "Zendesk integration for LuumenAI"
url: "https://www.luumen.ai/integrations/zendesk/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Zendesk integration for LuumenAI

Support tickets read and updated from the fix.

## What LuumenAI can do with Zendesk

LuumenAI connects to Zendesk with OAuth 2.0 and exposes 456 tools (267 read-only · 122 write · 67 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: OAuth 2.0
- Tools available: 456 tools (267 read-only · 122 write · 67 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Zendesk with LuumenAI

Bring Zendesk tickets and changes into the work itself. LuumenAI reads the ticket, pulls the linked configuration items, follows the matching runbook, and writes back what it did — with change requests drafted from the plan and updates posted only after a human approves them.

## Example tools

Read-only (267 in total):

- `ZENDESK_APPLY_ZENDESK_MACRO` — Preview how a Zendesk macro would affect a ticket without actually applying it.
- `ZENDESK_AUTOCOMPLETE_PROBLEMS` — Autocomplete problems in Zendesk.
- `ZENDESK_AUTOCOMPLETE_USERS` — Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint.
- `ZENDESK_CHECK_HOST_MAPPING_VALIDITY_FOR_EXISTING_BRAND` — Check the host mapping validity for an existing brand in Zendesk.
- `ZENDESK_COUNT_DELETED_USERS` — Count deleted users in Zendesk.
- `ZENDESK_COUNT_USER_CCD_TICKETS` — Count tickets where the specified user is CCD (carbon copy distribution).
- `ZENDESK_COUNT_ZENDESK_CUSTOM_OBJECT_RECORDS` — Count the number of records in a specific Zendesk custom object.
- `ZENDESK_COUNT_ZENDESK_ORGANIZATIONS` — Count the number of organizations in Zendesk.

Write and destructive (189 in total, approval required by default):

- `ZENDESK_CREATE_ACCESS_RULE` — Create an access rule for a custom object in Zendesk.
- `ZENDESK_CREATE_APPS_INSTALLATION` — Install a Zendesk app in the account.
- `ZENDESK_CREATE_APPS_NOTIFY` — Send a notification to currently open instances of a Zendesk app.
- `ZENDESK_CREATE_AUTOMATION` — Create a new automation in Zendesk.
- `ZENDESK_CREATE_BOOKMARK` — Create a bookmark for a ticket in Zendesk.
- `ZENDESK_CREATE_COMMENT_REDACTION` — Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method.
- `ZENDESK_CREATE_CUSTOM_OBJECT_BULK_JOB` — Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk.
- `ZENDESK_CREATE_CUSTOM_OBJECT_RECORD` — Create a new record for a custom object in Zendesk.

## Frequently asked questions

### How does LuumenAI connect to Zendesk?

Authorize once with OAuth 2.0. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Zendesk on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 67 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Zendesk — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/zendesk/