---
title: "Whautomate integration for LuumenAI"
url: "https://www.luumen.ai/integrations/whautomate/"
entity: SoftwareIntegration
category: "AI & automation"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Whautomate integration for LuumenAI

Read contacts, services, and broadcasts in Whautomate, then change them with approval

## What LuumenAI can do with Whautomate

LuumenAI connects to Whautomate with an API token and exposes 17 tools (13 read-only · 2 write · 2 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 17 tools (13 read-only · 2 write · 2 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: AI & automation

## About Whautomate with LuumenAI

Connect Whautomate and Luumen can read your customer engagement setup from the terminal: contacts, segments, broadcasts, services and categories, staff availability, and registered webhooks. Changes such as adding a contact or updating a service are previewed first, then applied as an approved, audited step. Luumen authenticates with an API key.

## Example tools

Read-only (13 in total):

- `WHAUTOMATE_GET_ACCOUNT_INFO` — Retrieve account information for the authenticated user.
- `WHAUTOMATE_GET_ALL_WEBHOOKS` — Retrieve all registered webhooks.
- `WHAUTOMATE_GET_BROADCAST_BY_ID` — Retrieve a specific broadcast's details.
- `WHAUTOMATE_GET_BROADCASTS` — Retrieve a list of broadcasts.
- `WHAUTOMATE_GET_CONTACTS` — Retrieve a list of contacts.
- `WHAUTOMATE_GET_MESSAGES_OF_CONTACT` — Retrieve chat messages for a specific contact.
- `WHAUTOMATE_GET_SEGMENTS` — Retrieve a list of segments.
- `WHAUTOMATE_GET_SERVICE_BY_ID` — Retrieve details of a specific service by its unique ID.

Write and destructive (4 in total, subject to configured approval policy):

- `WHAUTOMATE_ADD_CONTACT` — Add a new contact.
- `WHAUTOMATE_DELETE_SEGMENT` — Delete a specific segment.
- `WHAUTOMATE_DELETE_SERVICE_CATEGORY` — Delete a service category.
- `WHAUTOMATE_UPDATE_SERVICE` — Update an existing Whautomate service.

## Frequently asked questions

### How does LuumenAI connect to Whautomate?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Whautomate on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Whautomate — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/whautomate/