---
title: "WhatsApp integration for LuumenAI"
url: "https://www.luumen.ai/integrations/whatsapp/"
entity: SoftwareIntegration
category: "Communication"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# WhatsApp integration for LuumenAI

Read your WhatsApp Business account, and change templates and numbers on approval

## What LuumenAI can do with WhatsApp

LuumenAI connects to WhatsApp with an API token and exposes 58 tools (25 read-only · 26 write · 7 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 58 tools (25 read-only · 26 write · 7 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: Communication

## About WhatsApp with LuumenAI

Connect a WhatsApp Business account and Luumen can read it while you work: account details, registered numbers, message history, existing templates, commerce and compliance settings. When a change is needed — a new message template, a registered phone number, a published flow — Luumen shows the exact payload first and waits for your approval.

## Example tools

Read-only (25 in total):

- `WHATSAPP_GET_ACTIVITIES` — Retrieve activity history for a WhatsApp Business Account.
- `WHATSAPP_GET_BUSINESS_ACCOUNT_DETAILS` — Retrieve comprehensive details about a WhatsApp Business Account (WABA).
- `WHATSAPP_GET_BUSINESS_COMPLIANCE_INFO` — Retrieve comprehensive business compliance information for a WhatsApp Business phone number.
- `WHATSAPP_GET_BUSINESS_ENCRYPTION` — Retrieve the WhatsApp Business public key and its signature verification status.
- `WHATSAPP_GET_BUSINESS_PROFILE` — Get the business profile information for a WhatsApp Business phone number.
- `WHATSAPP_GET_CLIENT_BUSINESS_ACCOUNTS` — Retrieve WhatsApp Business Accounts shared with or managed by a business portfolio.
- `WHATSAPP_GET_COMMERCE_SETTINGS` — Get commerce settings for a WhatsApp Business phone number.
- `WHATSAPP_GET_FLOW_ASSETS` — List assets associated with a WhatsApp Flow.

Write and destructive (33 in total, subject to configured approval policy):

- `WHATSAPP_BLOCK_USERS` — Block one or more WhatsApp users to prevent them from sending messages to your business phone number.
- `WHATSAPP_CONFIGURE_CONVERSATIONAL_AUTOMATION` — Configure conversational automation settings for a WhatsApp Business phone number.
- `WHATSAPP_CREATE_FLOW` — Create a new WhatsApp Flow for the WhatsApp Business Account.
- `WHATSAPP_CREATE_MAX_PRICE_AGREEMENTS` — Create a max price agreement for WhatsApp marketing messages pricing.
- `WHATSAPP_CREATE_MESSAGE_TEMPLATE` — Create a new message template for the WhatsApp Business Account.
- `WHATSAPP_CREATE_QR_CODE` — Create a new QR code with a prefilled message for a WhatsApp Business phone number.
- `WHATSAPP_CREATE_UPLOAD_SESSION` — Create a resumable upload session for large file uploads to WhatsApp.
- `WHATSAPP_DELETE_MEDIA` — Delete a WhatsApp media file previously uploaded via the Media API.

## Frequently asked questions

### How does LuumenAI connect to WhatsApp?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in WhatsApp on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to WhatsApp — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/whatsapp/