---
title: "Teltel integration for LuumenAI"
url: "https://www.luumen.ai/integrations/teltel/"
entity: SoftwareIntegration
category: "Communication"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Teltel integration for LuumenAI

Read call and SMS activity in TelTel, then place calls as approved steps

## What LuumenAI can do with Teltel

LuumenAI connects to Teltel with an API token and exposes 26 tools (18 read-only · 6 write · 2 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 26 tools (18 read-only · 6 write · 2 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: Communication

## About Teltel with LuumenAI

Connect TelTel and Luumen can read your call list, SMS inbox and outbox, user roster, caller ID groups, autodialer campaigns and account balance without leaving the terminal. When something needs to change — placing a call, setting a user's status, adjusting autodialer statuses — Luumen shows the plan first and waits for your approval. Authentication uses an API key.

## Example tools

Read-only (18 in total):

- `TELTEL_GET_ACCOUNT_BALANCE` — Retrieve the account balance for your TelTel account.
- `TELTEL_GET_CALL_LIST` — Retrieve a list of calls with details (duration, time, status).
- `TELTEL_GET_COUNTRY` — Retrieve country resource information by ID from TelTel.
- `TELTEL_GET_SMS_LIST` — Retrieve a list of sent (outbox) or received (inbox) SMS messages from TelTel.
- `TELTEL_GET_USER_CID_GROUPS` — Retrieve caller ID groups for a specific user.
- `TELTEL_GET_USERS_LIST` — Retrieve a list of users from your TelTel account.
- `TELTEL_LIST_AUTODIALER_ACTIONS` — Retrieve the action history for an autodialer campaign.
- `TELTEL_LIST_AUTODIALER_CONTACTS` — Retrieve the contact list for an autodialer campaign.

Write and destructive (8 in total, subject to configured approval policy):

- `TELTEL_CREATE_AUTODIALER_CUSTOM_STATUS` — Create a custom status for autodialer contacts.
- `TELTEL_CREATE_CALL` — Create a call between two participants.
- `TELTEL_CREATE_USER_STATUS` — Create a user status in TelTel.
- `TELTEL_DELETE_AUTODIALER_CUSTOM_STATUS` — Delete an autodialer custom status by ID.
- `TELTEL_DELETE_USER_STATUS` — Delete a user status by ID.
- `TELTEL_SET_USER_STATUS` — Set a user's status in TelTel.
- `TELTEL_UPDATE_AUTODIALER_CUSTOM_STATUS` — Update an autodialer custom status value by ID.
- `TELTEL_UPDATE_USER_STATUS` — Update an existing user status in TelTel.

## Frequently asked questions

### How does LuumenAI connect to Teltel?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Teltel on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Teltel — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/teltel/