---
title: "Supportbee integration for LuumenAI"
url: "https://www.luumen.ai/integrations/supportbee/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Supportbee integration for LuumenAI

Read your support queue, then route and label tickets with approval

## What LuumenAI can do with Supportbee

LuumenAI connects to Supportbee with an API token and exposes 41 tools (15 read-only · 21 write · 5 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 41 tools (15 read-only · 21 write · 5 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: ITSM & ticketing

## About Supportbee with LuumenAI

Connect SupportBee and Luumen can read your support queue the way an agent would: open tickets, replies, internal comments, labels, teams, and the first response time and ticket count reports. Changes like labeling, assigning to a team, commenting, or archiving are previewed and sent for approval before they run. Auth is an API key.

## Example tools

Read-only (15 in total):

- `SUPPORTBEE_FETCH_EMAILS` — Retrieve all forwarding email addresses configured for the company.
- `SUPPORTBEE_FETCH_LABELS` — Retrieve all custom labels.
- `SUPPORTBEE_FETCH_SNIPPETS` — Fetches saved response snippets (canned responses/templates) from SupportBee.
- `SUPPORTBEE_FETCH_TEAMS` — Retrieves all teams in the SupportBee account.
- `SUPPORTBEE_GET_AVG_FIRST_RESPONSE_TIME_REPORT` — Retrieve average first response time data points over time.
- `SUPPORTBEE_GET_REPLIES_COUNT_REPORT` — Retrieves replies count report data for the company.
- `SUPPORTBEE_GET_TICKET` — Retrieve a specific SupportBee ticket by its ID.
- `SUPPORTBEE_GET_TICKETS_COUNT_REPORT` — Get ticket count data points over time.

Write and destructive (26 in total, subject to configured approval policy):

- `SUPPORTBEE_ADD_LABEL_TO_TICKET` — Add a label to a ticket.
- `SUPPORTBEE_ARCHIVE_TICKET` — Archive a SupportBee ticket by its ID.
- `SUPPORTBEE_ASSIGN_TICKET_TO_TEAM` — Assigns a ticket to a team in SupportBee.
- `SUPPORTBEE_CREATE_COMMENT` — Creates an internal comment on a ticket in SupportBee.
- `SUPPORTBEE_CREATE_CONSEQUENCE` — Creates a new consequence for rules automation in SupportBee.
- `SUPPORTBEE_CREATE_EMAIL` — Create a new forwarding email address for the company in SupportBee.
- `SUPPORTBEE_CREATE_FILTER` — Creates a filter in SupportBee by linking a rule with a consequence.
- `SUPPORTBEE_CREATE_RULE` — Creates a new automation rule in SupportBee to automatically process tickets based on conditions.

## Frequently asked questions

### How does LuumenAI connect to Supportbee?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Supportbee on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Supportbee — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/supportbee/