---
title: "ServiceNow integration for LuumenAI"
url: "https://www.luumen.ai/integrations/servicenow/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# ServiceNow integration for LuumenAI

Incidents, changes, and CIs in the same thread as the fix.

## What LuumenAI can do with ServiceNow

LuumenAI connects to ServiceNow with Basic auth and exposes 171 tools (81 read-only · 66 write · 24 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator. ServiceNow is available on the enterprise plan.

## Key facts

- Authentication: Basic auth
- Tools available: 171 tools (81 read-only · 66 write · 24 destructive)
- Plan: enterprise
- Category: ITSM & ticketing

## About ServiceNow with LuumenAI

ServiceNow is where most operations work is recorded — and usually the second window you keep open. Connected to LuumenAI it becomes context: the ticket, its history, and its configuration items arrive in the thread, the matching runbook is followed, and work notes, change requests, and resolutions are drafted from what actually happened. Every write is previewed and approved before it lands.

## Example tools

Read-only (81 in total):

- `SERVICENOW_CREATE_IDENTIFYRECONCILE_QUERY` — Queries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules.
- `SERVICENOW_FIND_FILE` — Retrieves attachment metadata from ServiceNow's sys_attachment table.
- `SERVICENOW_GET_ACTSUB_ACTIVITIES` — Retrieves activity records from the ServiceNow ActivitySubscription API.
- `SERVICENOW_GET_ACTSUB_FACETS` — Retrieves facets configured for an activity context in ServiceNow.
- `SERVICENOW_GET_AGENT_INTELLIGENCE_SOLUTION_PREDICTION` — Predicts an output field value using a trained Agent Intelligence solution model.
- `SERVICENOW_GET_AGENT_INTELLIGENCE_SOLUTION_PREDICTION_LIST` — Retrieves a list of solution predictions from ServiceNow's Agent Intelligence engine.
- `SERVICENOW_GET_ALL_DATA_CLASSES` — Retrieves all data classification records from the ServiceNow Data Classification API.
- `SERVICENOW_GET_APP_SERVICE_CONTENT` — Retrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB.

Write and destructive (90 in total, approval required by default):

- `SERVICENOW_ATTACH_FILE_TO_RECORD` — Attaches a file to a specified record in a ServiceNow table.
- `SERVICENOW_CANCEL_CHANGE_CONFLICT_CHECK` — Cancels the running conflict checking process for a specified ServiceNow change request.
- `SERVICENOW_CREATE_A_RECORD` — Creates a new record in a specified ServiceNow table with the provided field values.
- `SERVICENOW_CREATE_ATTACHMENT_UPLOAD` — Uploads a file as a multipart form-data attachment to a specified record in ServiceNow.
- `SERVICENOW_CREATE_CILIFECYCLEMGMT_ACTION` — Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API.
- `SERVICENOW_CREATE_CI_LIFECYCLE_MGMT_OPERATORS` — Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system.
- `SERVICENOW_CREATE_CI_LIFECYCLE_MGMT_STATUSES` — Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API.
- `SERVICENOW_CREATE_CMDB_APP_SERVICE` — Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists.

## Frequently asked questions

### How does LuumenAI connect to ServiceNow?

Authorize once with Basic auth. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in ServiceNow on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 24 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to ServiceNow — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/servicenow/