---
title: "Respond.io integration for LuumenAI"
url: "https://www.luumen.ai/integrations/respond-io/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Respond.io integration for LuumenAI

Read customer conversations for context, then post notes and tags with approval

## What LuumenAI can do with Respond.io

LuumenAI connects to Respond.io with an API token and exposes 7 tools (3 read-only · 4 write). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 7 tools (3 read-only · 4 write)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: ITSM & ticketing

## About Respond.io with LuumenAI

Connect Respond.io and Luumen can read the conversations your team is already having with customers. Pull a specific message, see which channels are connected, check who is in the workspace. When an incident touches customers, the agent can add an internal note to a conversation, create a contact, or set up a workspace tag — each change previewed and approved before it lands.

## Example tools

Read-only (3 in total):

- `RESPOND_IO_GET_MESSAGE` — Retrieve a specific message.
- `RESPOND_IO_LIST_CHANNELS` — Retrieve a list of channels connected to the workspace.
- `RESPOND_IO_LIST_USERS` — Retrieve a list of users in the workspace.

Write and destructive (4 in total, subject to configured approval policy):

- `RESPOND_IO_CREATE_COMMENT` — Add a comment (internal note) to a contact's conversation.
- `RESPOND_IO_CREATE_CONTACT` — Creates a new contact in the respond.io workspace with the specified details.
- `RESPOND_IO_CREATE_SPACE_TAG` — Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations.
- `RESPOND_IO_UPDATE_SPACE_TAG` — Updates an existing workspace tag by its current name.

## Frequently asked questions

### How does LuumenAI connect to Respond.io?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Respond.io on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Respond.io — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/respond-io/