---
title: "Remote Retrieval integration for LuumenAI"
url: "https://www.luumen.ai/integrations/remote-retrieval/"
entity: SoftwareIntegration
category: "Monitoring & observability"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Remote Retrieval integration for LuumenAI

Track laptop and monitor returns, and open retrieval orders with approval

## What LuumenAI can do with Remote Retrieval

LuumenAI connects to Remote Retrieval with an API token and exposes 7 tools (6 read-only · 1 write). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 7 tools (6 read-only · 1 write)
- Plan: available on all plans
- Category: Monitoring & observability

## About Remote Retrieval with LuumenAI

Connect Remote Retrieval and the agent can see where your equipment returns stand. It reads open and pending orders, pulls the detail on a single order, checks company settings, and looks up current device pricing. When an offboarding needs a new pickup, it drafts the retrieval order and holds it for your approval before anything is created.

## Example tools

Read-only (6 in total):

- `REMOTE_RETRIEVAL_GET_ALL_ORDERS` — Retrieve a paginated list of all orders.
- `REMOTE_RETRIEVAL_GET_COMPANY_DETAILS` — Retrieve detailed information for a company.
- `REMOTE_RETRIEVAL_GET_DEVICE_PRICES` — Retrieve real-time pricing data for all supported devices.
- `REMOTE_RETRIEVAL_GET_ORDER_DETAILS` — Retrieve specific order details by order ID.
- `REMOTE_RETRIEVAL_LIST_PENDING_ORDERS` — Retrieve list of all pending orders.
- `REMOTE_RETRIEVAL_VALIDATE_USER` — Validate the provided API key.

Write and destructive (1 in total, approval required by default):

- `REMOTE_RETRIEVAL_CREATE_ORDER` — Create IT asset retrieval orders for remote employees.

## Frequently asked questions

### How does LuumenAI connect to Remote Retrieval?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Remote Retrieval on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default. Administrators configure that per tool.

### Is there an audit trail?

Every call to Remote Retrieval — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/remote-retrieval/