---
title: "Re:amaze integration for LuumenAI"
url: "https://www.luumen.ai/integrations/re-amaze/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Re:amaze integration for LuumenAI

Read Re:amaze report tags and response templates from the terminal

## What LuumenAI can do with Re:amaze

LuumenAI connects to Re:amaze with an API token and exposes 2 tools (2 read-only). Every tool is read-only, so it can answer questions from Re:amaze but cannot change anything in it.

## Key facts

- Authentication: API token
- Tools available: 2 tools (2 read-only)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Re:amaze with LuumenAI

Connect Re:amaze with an API key and ask about your support setup without opening the dashboard. RE_AMAZE_GET_REPORTS_TAGS lists the tags used across reports, so you can see how conversations are being categorized. RE_AMAZE_GET_RESPONSE_TEMPLATES returns the saved templates for the brand. Both are read-only, and both answer immediately.

## Example tools

Read-only (2 in total):

- `RE_AMAZE_GET_REPORTS_TAGS` — Retrieve a list of tags used in reports.
- `RE_AMAZE_GET_RESPONSE_TEMPLATES` — Retrieve response templates for the brand.

## Frequently asked questions

### How does LuumenAI connect to Re:amaze?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Re:amaze on its own?

No. Every one of the 2 tools is read-only, so LuumenAI can answer questions from Re:amaze but cannot change anything in it.

### Is there an audit trail?

Every call to Re:amaze is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/re-amaze/