---
title: "Productlane integration for LuumenAI"
url: "https://www.luumen.ai/integrations/productlane/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Productlane integration for LuumenAI

Read customer feedback in Productlane, then file and publish with approval

## What LuumenAI can do with Productlane

LuumenAI connects to Productlane with an API token and exposes 39 tools (25 read-only · 11 write · 3 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 39 tools (25 read-only · 11 write · 3 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: ITSM & ticketing

## About Productlane with LuumenAI

Connect Productlane and Luumen can read the customer side of your backlog: companies, contacts, insights, issues, projects, and published changelogs. Ask who reported a problem and what they said, then have the agent write it up — a new insight, a feedback item, or a changelog entry — as a previewed step you approve first. Luumen authenticates with an API key.

## Example tools

Read-only (25 in total):

- `PRODUCTLANE_ENABLE_WIDGET` — Enable the Productlane widget.
- `PRODUCTLANE_GET_CHANGELOG` — Retrieve a published changelog by ID from Productlane.
- `PRODUCTLANE_GET_COMPANY` — Retrieve a company by its unique ID.
- `PRODUCTLANE_GET_CONTACT` — Retrieve a contact by ID or email from Productlane.
- `PRODUCTLANE_GET_HELP_CENTER_ARTICLE` — Retrieve a help center article by its ID.
- `PRODUCTLANE_GET_INSIGHT` — Retrieve an insight/thread by its ID.
- `PRODUCTLANE_GET_ISSUE` — Retrieve a specific issue by its ID from a workspace.
- `PRODUCTLANE_GET_LINEAR_OPTIONS` — Retrieve available Linear customer statuses and tiers for your workspace.

Write and destructive (14 in total, subject to configured approval policy):

- `PRODUCTLANE_CREATE_CHANGELOG` — Create a new changelog entry in Productlane.
- `PRODUCTLANE_CREATE_COMPANY` — Create a new company in Productlane.
- `PRODUCTLANE_CREATE_CONTACT` — Create a new contact in your Productlane workspace with optional company linking.
- `PRODUCTLANE_CREATE_FEEDBACK` — Create new feedback in Productlane.
- `PRODUCTLANE_CREATE_INSIGHT` — Create a new insight/thread in Productlane workspace.
- `PRODUCTLANE_CREATE_THREAD` — Create a new thread in Productlane.
- `PRODUCTLANE_CREATE_UPVOTE` — Create an upvote for a project or issue.
- `PRODUCTLANE_DELETE_COMPANY` — Delete a company by its unique ID.

## Frequently asked questions

### How does LuumenAI connect to Productlane?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Productlane on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Productlane — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/productlane/