Order Desk
for LuumenAI
Order Desk is an order management platform for managing orders, shipments, inventory, and store data across ecommerce integrations.
Operate Order Desk from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.
The Order Desk toolbox
20 tools: 7 read, 13 write. Reads answer instantly. Writes require approval by default. Everything is logged.
- ReadGet Inventory ItemGet one inventory item by its positive Order Desk ID.
- ReadGet OrderGet one order and its addresses, line items, shipments, metadata, notes, and discounts by Order Desk internal ID.
- ReadGet Store MetadataReturn safe store identity, locale, timezone, page-size settings, and folder IDs and names without exposing credentials or email configuration.
- ReadList Inventory ItemsSearch inventory items in the connected store by ID, SKU, name, metadata, manufacturer SKU, location, or update time.
- ReadList Order ItemsReturn all line items for one order.
- ReadList OrdersFind orders in the connected store using at least one narrowing filter and return one bounded page.
- ReadList Order ShipmentsReturn all shipments recorded for one order.
- WriteAdd Order History NoteAppend a timestamped note permanently to an existing order's history. Approval by default
- WriteAdd Order ItemAdd one line item to an existing order. Approval by default
- WriteAdd Order ItemsAdd two to 10 line items sequentially to the same order and return a result for every processed item. Approval by default
- WriteCreate Inventory ItemCreate one inventory item with a unique SKU and return its positive Order Desk ID and complete created representation. Approval by default
- WriteCreate Inventory ItemsCreate two to 10 inventory items sequentially and return each created ID or error. Approval by default
- WriteCreate ShipmentsCreate one or more shipment records across orders in one request and report the success or error returned for every shipment. Approval by default
- WriteDelete Inventory ItemPermanently delete one inventory item by its positive Order Desk ID. Approval by default
- WriteDelete Order ItemPermanently remove one line item from an order. Approval by default
- WriteDelete ShipmentPermanently remove one shipment record from an order. Approval by default
- WriteMove OrdersMove one or more orders to exactly one destination folder selected by positive ID or exact name, with a result for every order. Approval by default
- WriteUpdate Inventory ItemsSafely update selected fields on one or more inventory items while preserving every omitted field. Approval by default
- WriteUpdate Order ItemSafely update selected fields on one order line item while preserving every omitted field. Approval by default
- WriteUpdate ShipmentSafely update selected fields on one shipment while preserving every omitted field. Approval by default
Questions
Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.
Read actions answer immediately. Anything that writes — add order history note, add order item, add order items, create inventory item, and more — is shown as a plan and requires approval by default, including the 3 actions classified as destructive. Administrators configure that per tool, so you decide exactly which actions can ever run unattended.
You decide. Actions are granted per agent, skill, and team, and per environment — production is not staging. Read access can be broad while writes stay narrow.
Every call to Order Desk — read or write, approved or declined — is recorded with the actor, the input, and the result, and can be linked to the ticket or change record.
Often connected alongside
All integrations
SAP BTPGateways, jobs, and subaccounts operated from one governed chat.
SalesforceRecords and integration jobs checked without a second console.
SAP S/4HANAJobs, queues, and records in SAP S/4HANA without a second console.
SAP SuccessFactorsJobs, queues, and records in SAP SuccessFactors without a second console.Put Order Desk to work with Luumen
Connect in minutes. Every action scoped, approved, and audited from day one.