---
title: "Onedesk integration for LuumenAI"
url: "https://www.luumen.ai/integrations/onedesk/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Onedesk integration for LuumenAI

Read OneDesk tickets, tasks, and comments, then log time as an approved step.

## What LuumenAI can do with Onedesk

LuumenAI connects to Onedesk with an API token and exposes 24 tools (14 read-only · 1 write · 9 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 24 tools (14 read-only · 1 write · 9 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Onedesk with LuumenAI

Connect OneDesk with an API key and Luumen can read the queue the way your team does: tickets, issues, tasks, requirements, feedback, comments, and attachments. Ask what a ticket says or what changed on a task and you get an answer right away. Changes, like logging time against a work item or deleting a comment, are previewed and sent for approval first.

## Example tools

Read-only (14 in total):

- `ONEDESK_DELETE_PROJECT` — Delete a project in OneDesk by its ID.
- `ONEDESK_GET_ATTACHMENTS` — Retrieve attachments for a specific item by its external ID.
- `ONEDESK_GET_COMMENT_DETAILS` — Retrieve detailed information for a specific comment by its ID.
- `ONEDESK_GET_COMMENTS` — Attempts to retrieve comments (discussion posts) from OneDesk.
- `ONEDESK_GET_FEEDBACK` — Retrieve all feedback items from OneDesk.
- `ONEDESK_GET_FEEDBACK_DETAILS` — Retrieve detailed information about a specific item in OneDesk by its internal ID.
- `ONEDESK_GET_ISSUE_DETAILS` — Retrieve comprehensive details of a specific issue by its ID.
- `ONEDESK_GET_ISSUES` — Retrieve a list of issues from OneDesk.

Write and destructive (10 in total, approval required by default):

- `ONEDESK_CREATE_WORKLOG` — Create a worklog entry to track time spent on a work item (task, ticket, project, etc.).
- `ONEDESK_DELETE_ATTACHMENT` — Delete a specific attachment from OneDesk by its ID.
- `ONEDESK_DELETE_COMMENT` — Deletes a comment from OneDesk by its ID.
- `ONEDESK_DELETE_CUSTOMER` — Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.
- `ONEDESK_DELETE_MESSAGE` — Deletes a message from OneDesk by its unique message ID.
- `ONEDESK_DELETE_REQUIREMENT` — Delete a requirement from OneDesk.
- `ONEDESK_DELETE_TASK` — Delete a specific task.
- `ONEDESK_DELETE_TICKET` — Deletes a ticket from OneDesk by its internal ID.

## Frequently asked questions

### How does LuumenAI connect to Onedesk?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Onedesk on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 9 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Onedesk — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/onedesk/