---
title: "Microsoft Dynamics 365 integration for LuumenAI"
url: "https://www.luumen.ai/integrations/microsoft-dynamics-365/"
entity: SoftwareIntegration
category: "Enterprise applications"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Microsoft Dynamics 365 integration for LuumenAI

Jobs, queues, and records in Microsoft Dynamics 365 without a second console.

## What LuumenAI can do with Microsoft Dynamics 365

LuumenAI connects to Microsoft Dynamics 365 with OAuth 2.0 and exposes 16 tools (10 read-only · 6 write). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: OAuth 2.0
- Tools available: 16 tools (10 read-only · 6 write)
- Plan: available on all plans
- Category: Enterprise applications

## About Microsoft Dynamics 365 with LuumenAI

Operate Microsoft Dynamics 365 from the same conversation as the hosts it runs on. Check jobs, queues, and interfaces without a second console; run diagnostic reports; and restart or update with the change previewed, approved, and logged.

## Example tools

Read-only (10 in total):

- `Read records` — Look up the business objects an incident touches.
- `Check job & interface status` — See batch jobs, queues, and interfaces without a second console.
- `Run diagnostic report` — Execute a read-only report scoped to what you asked.
- `Search records` — Find records by text, owner, or status.
- `Get record history` — Field changes and who made them.
- `List workflows` — Automations and their last run.
- `Get integration logs` — Errors from connected systems.
- `Run report` — A saved report with the filters shown.

Write and destructive (6 in total, approval required by default):

- `Update record` — Change a record with the before/after shown first.
- `Restart process or job` — Restart a stuck job as an approved, audited step.
- `Create record` — Add a record with the fields previewed.
- `Attach file` — Attach evidence to a record.
- `Reassign owner` — Change the record owner.
- `Trigger workflow` — Run an automation with the inputs shown.

## Frequently asked questions

### How does LuumenAI connect to Microsoft Dynamics 365?

Authorize once with OAuth 2.0. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Microsoft Dynamics 365 on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default. Administrators configure that per tool.

### Is there an audit trail?

Every call to Microsoft Dynamics 365 — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/microsoft-dynamics-365/