---
title: "Kommunicate integration for LuumenAI"
url: "https://www.luumen.ai/integrations/kommunicate/"
entity: SoftwareIntegration
category: "Communication"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Kommunicate integration for LuumenAI

Read Kommunicate users and conversations, then route or reply as an approved step

## What LuumenAI can do with Kommunicate

LuumenAI connects to Kommunicate with an API token and exposes 6 tools (1 read-only · 2 write · 3 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 6 tools (1 read-only · 2 write · 3 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: Communication

## About Kommunicate with LuumenAI

Connect Kommunicate and your support queue becomes something you can ask questions about in the terminal. Look up who a user is before you act on their ticket. Then create a conversation, correct a profile field, reassign a chat, close it, or send a message — each change previewed, approved, and recorded. Luumen authenticates with an API key.

## Example tools

Read-only (1 in total):

- `KOMMUNICATE_GET_USER_DETAILS` — Return details for one or more specified Kommunicate user IDs.

Write and destructive (5 in total, subject to configured approval policy):

- `KOMMUNICATE_CHANGE_CONVERSATION_ASSIGNEE` — Assign one Kommunicate conversation to a human agent, changing live routing.
- `KOMMUNICATE_CHANGE_CONVERSATION_STATUS` — Change one Kommunicate conversation to open, closed, or spam.
- `KOMMUNICATE_CREATE_CONVERSATION` — Create a persistent Kommunicate conversation with the specified members.
- `KOMMUNICATE_SEND_MESSAGE` — Immediately send one plain-text message to a Kommunicate conversation as a specified user.
- `KOMMUNICATE_UPDATE_USER_DETAILS` — Update selected profile fields for one explicitly identified non-agent Kommunicate user.

## Frequently asked questions

### How does LuumenAI connect to Kommunicate?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Kommunicate on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Kommunicate — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/kommunicate/