---
title: "HelpSpot integration for LuumenAI"
url: "https://www.luumen.ai/integrations/helpspot/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# HelpSpot integration for LuumenAI

Read HelpSpot queues and request history, then update requests as approved steps

## What LuumenAI can do with HelpSpot

LuumenAI connects to HelpSpot with an API token and exposes 10 tools (7 read-only · 1 write · 2 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 10 tools (7 read-only · 1 write · 2 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About HelpSpot with LuumenAI

Connect HelpSpot and Luumen can read your queues the way you do: saved filters, inbox, search across customers and states, and the full history of any one request. When something needs to change — a reassignment, a status move, a note on the thread — Luumen shows the exact update first and waits for your approval by default. Access uses an API key.

## Example tools

Read-only (7 in total):

- `HELP_SPOT_GET_CURRENT_USER` — Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
- `HELP_SPOT_GET_REQUEST` — Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
- `HELP_SPOT_LIST_FILTERS` — List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
- `HELP_SPOT_LIST_SAVED_RESPONSES` — List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
- `HELP_SPOT_LIST_SUPPORT_OPTIONS` — List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
- `HELP_SPOT_RUN_FILTER` — Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
- `HELP_SPOT_SEARCH_REQUESTS` — Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.

Write and destructive (3 in total, approval required by default):

- `HELP_SPOT_CREATE_REQUEST` — Create a staff-side support request with an initial customer-visible or internal note.
- `HELP_SPOT_SET_REQUEST_SUBSCRIPTION` — Subscribe or unsubscribe a staff user from updates to one support request.
- `HELP_SPOT_UPDATE_REQUEST` — Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note.

## Frequently asked questions

### How does LuumenAI connect to HelpSpot?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in HelpSpot on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 2 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to HelpSpot — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/helpspot/