---
title: "Helpdesk integration for LuumenAI"
url: "https://www.luumen.ai/integrations/helpdesk/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Helpdesk integration for LuumenAI

Read tickets, agents, teams, and routing rules from HelpDesk

## What LuumenAI can do with Helpdesk

LuumenAI connects to Helpdesk with an API token and exposes 14 tools (14 read-only). Every tool is read-only, so it can answer questions from Helpdesk but cannot change anything in it.

## Key facts

- Authentication: API token
- Tools available: 14 tools (14 read-only)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Helpdesk with LuumenAI

Ask about the support queue and get an answer in the terminal. HELPDESK_LIST_TICKETS pulls tickets from a silo with cursor pagination, while HELPDESK_LIST_AGENTS and HELPDESK_LIST_TEAMS show who is on the hook. Check routing with HELPDESK_LIST_RULES and HELPDESK_LIST_VIEWS. Read-only, over an API key.

## Example tools

Read-only (14 in total):

- `HELPDESK_LIST_AGENTS` — Retrieves all support agents (team members) in the HelpDesk account.
- `HELPDESK_LIST_CANNED_RESPONSES` — List canned responses.
- `HELPDESK_LIST_CUSTOM_FIELDS` — List all custom fields defined in the account.
- `HELPDESK_LIST_EMAIL_DOMAINS` — Lists all email domains configured for the HelpDesk account.
- `HELPDESK_LIST_LICENSES` — Retrieves all licenses (account configurations) for the authenticated HelpDesk account.
- `HELPDESK_LIST_REPLY_ADDRESSES` — Lists all reply addresses configured in the HelpDesk account.
- `HELPDESK_LIST_RULES` — Retrieve a list of rules configured in the account.
- `HELPDESK_LIST_SUBSCRIPTIONS` — Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions.

## Frequently asked questions

### How does LuumenAI connect to Helpdesk?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Helpdesk on its own?

No. Every one of the 14 tools is read-only, so LuumenAI can answer questions from Helpdesk but cannot change anything in it.

### Is there an audit trail?

Every call to Helpdesk is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/helpdesk/