---
title: "HelloTracks integration for LuumenAI"
url: "https://www.luumen.ai/integrations/hellotracks/"
entity: SoftwareIntegration
category: "Project management"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# HelloTracks integration for LuumenAI

Read field jobs, crew locations, and places — reassign work with approval

## What LuumenAI can do with HelloTracks

LuumenAI connects to HelloTracks with an API token and exposes 10 tools (6 read-only · 3 write · 1 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 10 tools (6 read-only · 3 write · 1 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: Project management

## About HelloTracks with LuumenAI

Connect HelloTracks and Luumen can answer questions about field work without you opening the dispatch board. Look up a job by ID, filter today's jobs by progress or assignee, check who is on shift, and read latest-known crew positions. When work needs to move, Luumen writes the change back to HelloTracks as a step you approve first. Authentication is by API key.

## Example tools

Read-only (6 in total):

- `HELLO_TRACKS_GET_ACCOUNT_CONTEXT` — Identify the connected HelloTracks account and return its company, teams, units, and API-enabled state.
- `HELLO_TRACKS_GET_CURRENT_LOCATIONS` — Read precise latest-known GPS coordinates and available movement, elevation, and battery telemetry for selected visible HelloTracks members, optionally with addresses, without pinging their devices.
- `HELLO_TRACKS_GET_JOB` — Retrieve one HelloTracks job by its job ID.
- `HELLO_TRACKS_LIST_JOBS` — List HelloTracks jobs with optional time, progress, archive, external-ID, and assignee filters, returning one controllable page.
- `HELLO_TRACKS_LIST_MEMBERS` — Search visible HelloTracks members for identity and assignment details without returning location or device telemetry.
- `HELLO_TRACKS_LIST_PLACES` — Find visible HelloTracks places by name or place IDs for use in job planning.

Write and destructive (4 in total, subject to configured approval policy):

- `HELLO_TRACKS_ARCHIVE_JOB` — Archive one HelloTracks job while keeping it recoverable in HelloTracks.
- `HELLO_TRACKS_DELETE_JOB` — Permanently delete one HelloTracks job; use only for a disposable or intentionally removed job.
- `HELLO_TRACKS_UPDATE_JOB` — Partially update the editable details of one existing HelloTracks job.
- `HELLO_TRACKS_UPSERT_JOB` — Create a HelloTracks job, or update the existing job when the supplied external ID already matches one.

## Frequently asked questions

### How does LuumenAI connect to HelloTracks?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in HelloTracks on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to HelloTracks — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/hellotracks/