---
title: "Gleap integration for LuumenAI"
url: "https://www.luumen.ai/integrations/gleap/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Gleap integration for LuumenAI

Read Gleap feedback, sessions, and help center content, then write with approval

## What LuumenAI can do with Gleap

LuumenAI connects to Gleap with an API token and exposes 179 tools (83 read-only · 69 write · 27 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 179 tools (83 read-only · 69 write · 27 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Gleap with LuumenAI

Gleap collects bug reports, feedback, and chat from the people using your app. Luumen reads that project data directly in the terminal: sessions, chat messages, help center collections and articles, and AI knowledge base content. When a fix needs documenting or a ticket needs archiving, it drafts the change, shows you what it will send, and waits for your approval. Connected with an API key.

## Example tools

Read-only (83 in total):

- `GLEAP_EXPORT_SESSIONS` — Export sessions for the authenticated project in CSV format.
- `GLEAP_EXPORT_STATISTICS_LISTS` — Export statistics list data as CSV from Gleap.
- `GLEAP_GENERATE_TICKET_DRAFT_REPLY` — Generate an AI-powered draft reply for a ticket.
- `GLEAP_GENERATE_TRACKER_TICKET_DATA` — Generate AI-powered tracker ticket data from an existing ticket.
- `GLEAP_GET_A_CHECKLIST_ACTION` — Retrieve a specific engagement checklist by its ID.
- `GLEAP_GET_A_COLLECTION` — Retrieve a help center collection by ID.
- `GLEAP_GET_AI_CONTENT` — Retrieve AI content by its content ID.
- `GLEAP_GET_ALL_ARTICLES` — Retrieve articles in a help center collection.

Write and destructive (96 in total, approval required by default):

- `GLEAP_ARCHIVE_ALL_TICKETS` — Archive all tickets matching specific type and status criteria.
- `GLEAP_ARCHIVE_A_TICKET` — Archive a ticket.
- `GLEAP_CLONE_ENGAGEMENT` — Clone an existing engagement.
- `GLEAP_CREATE_A_COLLECTION` — Create a help center collection.
- `GLEAP_CREATE_AI_CONTENT` — Create or update AI content in Gleap's knowledge base.
- `GLEAP_CREATE_A_NEW_CHAT_MESSAGE` — Creates a new chat message in a Gleap chat session.
- `GLEAP_CREATE_A_NEW_SESSION` — Create a new user session in Gleap and associate it with a project.
- `GLEAP_CREATE_A_NEW_TEAM` — Create a new team.

## Frequently asked questions

### How does LuumenAI connect to Gleap?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Gleap on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 27 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Gleap — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/gleap/