---
title: "Gatherup integration for LuumenAI"
url: "https://www.luumen.ai/integrations/gatherup/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Gatherup integration for LuumenAI

Read GatherUp business and customer records, then send feedback requests on approval.

## What LuumenAI can do with Gatherup

LuumenAI connects to Gatherup with an API token and exposes 9 tools (6 read-only · 2 write · 1 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 9 tools (6 read-only · 2 write · 1 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About Gatherup with LuumenAI

Connect GatherUp with an API key and your team can ask about review locations and customers without opening the dashboard. Look up a business by custom identifier, pull its details and categories, check a customer record, or grab widget HTML. Sending a feedback request, resetting a user password, or deleting a location are held for your approval first.

## Example tools

Read-only (6 in total):

- `GATHERUP_FIND_AGENCY_CLIENT_ID` — Find the client ID for a specific business in GatherUp agency accounts.
- `GATHERUP_GET_BUSINESS` — Retrieve detailed information about a specific GatherUp business location.
- `GATHERUP_GET_BUSINESS_TYPES` — Retrieves the list of available business categories from GatherUp (e.g., Restaurant, Hotel, Dental Office).
- `GATHERUP_GET_CUSTOMER` — Retrieves detailed information about a specific customer from GatherUp by their customer ID.
- `GATHERUP_GET_WIDGET_HTML` — Retrieve pre-formatted widget or badge HTML code with schema.org structure and SEO-friendly content.
- `GATHERUP_SEARCH_BUSINESS` — Search for a GatherUp business location by custom identifier and retrieve its business ID.

Write and destructive (3 in total, approval required by default):

- `GATHERUP_DELETE_BUSINESS` — Permanently deletes a business location from GatherUp.
- `GATHERUP_SEND_CUSTOMER_FEEDBACK` — Send a feedback request to a customer to collect their rating and review.
- `GATHERUP_SET_USER_PASSWORD` — Sets a new password for an existing user in GatherUp.

## Frequently asked questions

### How does LuumenAI connect to Gatherup?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Gatherup on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 1 action classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Gatherup — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/gatherup/