---
title: "Formilla integration for LuumenAI"
url: "https://www.luumen.ai/integrations/formilla/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Formilla integration for LuumenAI

Keep Formilla contacts current from the terminal, one approved write at a time

## What LuumenAI can do with Formilla

LuumenAI connects to Formilla with an API token and exposes 1 tools (1 write). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 1 tools (1 write)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: ITSM & ticketing

## About Formilla with LuumenAI

Connect Formilla and your contact records stay in step with the rest of your operations work. FORMILLA_UPSERT_CONTACT creates a contact or overwrites the fields you supply on an existing one, matched by user ID first and then email. Luumen authenticates with an API key, and writes are held for your approval by default before anything changes.

## Example tools

Write and destructive (1 in total, subject to configured approval policy):

- `FORMILLA_UPSERT_CONTACT` — Create a Formilla contact or overwrite supplied fields on an existing contact matched by user ID first, then email.

## Frequently asked questions

### How does LuumenAI connect to Formilla?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Formilla on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Formilla — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/formilla/