---
title: "Endorsal integration for LuumenAI"
url: "https://www.luumen.ai/integrations/endorsal/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Endorsal integration for LuumenAI

Read testimonials, contacts, and campaigns, then make changes on approval.

## What LuumenAI can do with Endorsal

LuumenAI connects to Endorsal with an API token and exposes 26 tools (17 read-only · 6 write · 3 destructive). For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

## Key facts

- Authentication: API token
- Tools available: 26 tools (17 read-only · 6 write · 3 destructive)
- Deployment: scoped as part of your Pilot, Platform, or Managed rollout
- Category: ITSM & ticketing

## About Endorsal with LuumenAI

Connect Endorsal and your agent can look up testimonials, contacts, tags, and AutoRequest campaigns across every property without leaving the terminal. Changes — creating a contact, tagging a testimonial, editing copy before it reaches a Wall of Love — are previewed first and go through approval by default. Luumen authenticates with an API key.

## Example tools

Read-only (17 in total):

- `ENDORSAL_GET_AUTO_REQUEST_CAMPAIGN` — Retrieve a specific AutoRequest campaign by its unique identifier.
- `ENDORSAL_GET_CONTACT` — Retrieve details of a specific contact by its unique identifier.
- `ENDORSAL_GET_TAG` — Retrieve details of a specific tag by its unique identifier.
- `ENDORSAL_GET_TESTIMONIAL` — Retrieves complete details of a specific testimonial by its ID.
- `ENDORSAL_GET_WALL_OF_LOVE` — Retrieves the Wall of Love for a property, returning testimonials that match its configuration options.
- `ENDORSAL_GET_WIDGET` — Retrieve details of a specific widget by its unique identifier.
- `ENDORSAL_LIST_ALL_TAGS` — Retrieve a list of all Tag Objects across all properties in your Endorsal account.
- `ENDORSAL_LIST_AUTOREQUEST_CAMPAIGNS` — Retrieve a list of all AutoRequest campaigns.

Write and destructive (9 in total, subject to configured approval policy):

- `ENDORSAL_ARCHIVE_CONTACT` — Archive a contact using its unique identifier.
- `ENDORSAL_CREATE_CONTACT` — Create a new contact in your Endorsal account.
- `ENDORSAL_CREATE_TAG` — Create a new tag in Endorsal.
- `ENDORSAL_CREATE_TESTIMONIAL` — Submit a new testimonial.
- `ENDORSAL_DELETE_TAG` — Delete a tag using its unique identifier.
- `ENDORSAL_DELETE_TESTIMONIAL` — Permanently delete a testimonial by its ID.
- `ENDORSAL_TAG_TESTIMONIAL` — Add tag(s) to a testimonial.
- `ENDORSAL_UPDATE_CONTACT` — Update a contact's information.

## Frequently asked questions

### How does LuumenAI connect to Endorsal?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Endorsal on its own?

For connected tools, admins configure which actions may run automatically and which require approval, within the access granted to the user.

### Is there an audit trail?

Every call to Endorsal — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/endorsal/