---
title: "Charla integration for LuumenAI"
url: "https://www.luumen.ai/integrations/charla/"
entity: SoftwareIntegration
category: "Communication"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Charla integration for LuumenAI

Read Charla chats and contacts, then draft knowledge base articles for review

## What LuumenAI can do with Charla

LuumenAI connects to Charla with an API token and exposes 9 tools (6 read-only · 2 write · 1 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 9 tools (6 read-only · 2 write · 1 destructive)
- Plan: available on all plans
- Category: Communication

## About Charla with LuumenAI

Connect Charla and Luumen can read the contacts, conversation exports, and knowledge base of your property on request. Ask what customers keep writing in about, pull the message history behind a recurring issue, and check which categories already cover it. When the answer belongs in the knowledge base, Luumen drafts the article and shows it to you before anything is published.

## Example tools

Read-only (6 in total):

- `CHARLA_GET_CONTACT` — Return one contact in the connected Charla property by UUID.
- `CHARLA_GET_KB_ARTICLE` — Return the full content and metadata of one knowledge base article by ID.
- `CHARLA_LIST_CONTACTS` — Return one page of contacts for the connected Charla property, ordered by most recently modified.
- `CHARLA_LIST_CONVERSATIONS` — Export one page of conversations grouped by contact for the connected Charla property, including message history.
- `CHARLA_LIST_KB_ARTICLES` — Return one page of knowledge base article summaries for the connected Charla property, newest first.
- `CHARLA_LIST_KB_CATEGORIES` — Return all knowledge base categories available in the connected Charla property.

Write and destructive (3 in total, approval required by default):

- `CHARLA_CREATE_KB_ARTICLE` — Create a knowledge base article.
- `CHARLA_DELETE_KB_ARTICLE` — Permanently delete one knowledge base article by ID.
- `CHARLA_UPDATE_KB_ARTICLE` — Replace every writable field of an existing knowledge base article.

## Frequently asked questions

### How does LuumenAI connect to Charla?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Charla on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 1 action classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Charla — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/charla/