---
title: "CallOnTheGo integration for LuumenAI"
url: "https://www.luumen.ai/integrations/callonthego/"
entity: SoftwareIntegration
category: "ITSM & ticketing"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# CallOnTheGo integration for LuumenAI

Read campaign state and call outcomes, then pause or adjust with approval

## What LuumenAI can do with CallOnTheGo

LuumenAI connects to CallOnTheGo with an API token and exposes 29 tools (13 read-only · 6 write · 10 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 29 tools (13 read-only · 6 write · 10 destructive)
- Plan: available on all plans
- Category: ITSM & ticketing

## About CallOnTheGo with LuumenAI

Connect CallOnTheGo and Luumen can read your phone numbers, caller IDs, contact lists, audio assets, and Voice AI campaigns on demand. Ask what a campaign is doing, which recipients failed, or whether voice is ready to run. Changes — pausing a campaign, uploading a list, adding a number to the Do-Not-Call list — are previewed and approved before they happen. Auth is by API key.

## Example tools

Read-only (13 in total):

- `CALLONTHEGO_GET_CAMPAIGN` — Get one campaign's configuration, lifecycle state, resource names, delivery metrics, and cost metrics.
- `CALLONTHEGO_GET_DASHBOARD_STATS` — Return account-level call, contact, group, list, success-rate, and recent-activity summary metrics.
- `CALLONTHEGO_GET_VOICE_READINESS` — Return runtime readiness, telecom provider assignment, and supported capabilities for diagnosing whether voice campaigns can run.
- `CALLONTHEGO_LIST_AUDIO_ASSETS` — List campaign audio assets with playback, duration, transcript, and compliance details.
- `CALLONTHEGO_LIST_CALLER_IDS` — List owned caller IDs with ownership-verification status and inbound-campaign assignment.
- `CALLONTHEGO_LIST_CALLS` — Return one page of account call records for outcome and duration review, with an opaque cursor for the next page.
- `CALLONTHEGO_LIST_CAMPAIGN_EVENTS` — List only the newest 100 delivery events for a campaign, ordered newest first.
- `CALLONTHEGO_LIST_CAMPAIGN_RECIPIENTS` — List all recipients for a campaign with call status, attempts, machine detection, and cost estimates.

Write and destructive (16 in total, approval required by default):

- `CALLONTHEGO_ADD_SUPPRESSION_ENTRY` — Idempotently add one phone number to the Do-Not-Call list.
- `CALLONTHEGO_CANCEL_CAMPAIGN` — Irreversibly cancel a campaign and mark its queued or pending recipients cancelled.
- `CALLONTHEGO_CREATE_CALLER_ID` — Add a caller ID and initiate a telecom-provider verification call to confirm ownership.
- `CALLONTHEGO_CREATE_CAMPAIGN` — Create a draft Voice AI campaign from explicit caller ID, contact list, and audio resources.
- `CALLONTHEGO_DELETE_CALLER_ID` — Permanently remove an owned caller ID configuration.
- `CALLONTHEGO_DELETE_PHONE_NUMBER` — Permanently remove an owned phone-number configuration by ID; deleting a missing ID also reports success.
- `CALLONTHEGO_LAUNCH_CAMPAIGN` — Validate compliance, provision telecom isolation if needed, and launch a campaign.
- `CALLONTHEGO_PAUSE_CAMPAIGN` — Pause a running campaign while retaining its pending recipients for a later resume.

## Frequently asked questions

### How does LuumenAI connect to CallOnTheGo?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in CallOnTheGo on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 10 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to CallOnTheGo — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/callonthego/