---
title: "Callingly integration for LuumenAI"
url: "https://www.luumen.ai/integrations/callingly/"
entity: SoftwareIntegration
category: "Communication"
audience: "SRE, DevOps, platform engineering, IT operations"
---

# Callingly integration for LuumenAI

Check lead routing and call history, then change Callingly setup with approval

## What LuumenAI can do with Callingly

LuumenAI connects to Callingly with an API token and exposes 29 tools (12 read-only · 12 write · 5 destructive). Reads answer immediately; writes are shown as a plan and require approval by default, configurable per tool by an administrator.

## Key facts

- Authentication: API token
- Tools available: 29 tools (12 read-only · 12 write · 5 destructive)
- Plan: available on all plans
- Category: Communication

## About Callingly with LuumenAI

Connect Callingly and your agent can see who is on call, which teams own which leads, and how recent call attempts went. Ask why a lead never got a callback and get the call record, the agent schedule, and the team roster in one pass. Changes — new agents, updated leads, outbound calls, webhooks — are previewed and approved first.

## Example tools

Read-only (12 in total):

- `CALLINGLY_GET_AGENT_SCHEDULE` — Retrieve the availability schedule for a specific agent.
- `CALLINGLY_GET_CALL` — Retrieves detailed information about a specific call by its unique ID.
- `CALLINGLY_GET_LEAD` — Retrieve details of a specific lead by its ID.
- `CALLINGLY_GET_TEAM` — Retrieve details of a specific team.
- `CALLINGLY_GET_WEBHOOK` — Retrieve details of a specific webhook by its ID.
- `CALLINGLY_LIST_CALLS` — List calls.
- `CALLINGLY_LIST_CLIENTS` — List clients.
- `CALLINGLY_LIST_LEADS` — List leads based on provided filters like date range or phone number.

Write and destructive (17 in total, approval required by default):

- `CALLINGLY_ACTIVATE_DEACTIVATE_CLIENT` — Activate or deactivate a client account.
- `CALLINGLY_CREATE_AGENT` — Create a new agent.
- `CALLINGLY_CREATE_CALL` — Creates a new outbound call record and initiates a real outbound call, which incurs cost — ensure explicit user authorization and compliance with applicable consent and telemarketing regulations…
- `CALLINGLY_CREATE_CLIENT` — Creates a new client account in Callingly.
- `CALLINGLY_CREATE_TEAM` — Create a new team.
- `CALLINGLY_CREATE_WEBHOOK` — Create a new webhook for call or lead events.
- `CALLINGLY_DELETE_AGENT` — Permanently delete an agent from a Callingly account.
- `CALLINGLY_DELETE_CLIENT` — Delete a client.

## Frequently asked questions

### How does LuumenAI connect to Callingly?

Authorize once with API token. Luumen lists the scopes each action needs before you approve the connection, and credentials never appear in the chat.

### Can LuumenAI change things in Callingly on its own?

Read actions answer immediately. Anything that writes is shown as a plan and requires approval by default, including the 5 actions classified as destructive. Administrators configure that per tool.

### Is there an audit trail?

Every call to Callingly — read or write, approved or declined — is recorded with the actor, the input, and the result.

Full page: https://www.luumen.ai/integrations/callingly/